Training Executive

1 day ago

Aurangabad, Maharashtra, India Ipd Placements Full time ₹ 3,00,000 - ₹ 9,00,000 per year


Job Description:
Position - Training Executive

Vishwa Pest Control Pvt. Ltd.
Location: Chhatrapati Sambhajinagar (Aurangabad), Maharashtra

About Us

At Vishwa Pest Control Pvt. Ltd., we are dedicated to creating healthier, safer, and pest-free environments for homes, commercial spaces, and industries. Guided by eco-friendly practices and ISO-based processes, we deliver service that customers can trust.

We are now looking for a Training Executive who can strengthen our field team's skills, promote service excellence, and ensure smooth customer experiences through structured training and effective escalation handling.

Role Overview

As a Training Executive, you will design and deliver training programs that help technicians and supervisors enhance their technical knowledge, safety awareness, and professionalism. You will play a key role in improving customer satisfaction by ensuring adherence to quality standards and helping manage escalations efficiently.

Key Responsibilities
Training & Development

  • Conduct technical training on pest control procedures, chemical safety, and equipment handling.

  • Lead toolbox talks, safety awareness sessions, and on-site practical demonstrations.

  • Manage induction programs for new joiners to ensure they are field-ready.

  • Conduct performance-based refresher training and provide feedback during field visits.

Process, ISO & Documentation

  • Maintain and update SOPs, ISO documents, and service-related checklists.

  • Ensure strict compliance with quality and safety standards.

  • Assist in internal audits, documentation improvements, and corrective actions.

  • Keep detailed records of training sessions, attendance, and skill matrices.

Customer Satisfaction Support

  • Train technicians on effective communication, customer etiquette, and service explanation techniques.

  • Monitor customer feedback and work with teams to address service quality issues.

  • Conduct targeted retraining sessions based on recurring complaints or feedback trends.

  • Promote a customer-first attitude within the field team.

Escalation Handling & Matrix Support

  • Understand the company's escalation matrix and train teams to follow it step-by-step.

  • Guide technicians on what to do when:

    • A customer is dissatisfied

    • A complaint remains unresolved on-site

    • A technical issue requires senior intervention

  • Ensure escalations are properly documented and routed (Technician → Supervisor → Operations → Management).

  • Support management with insights to minimize repeat escalations and improve service processes.

What You Bring

  • Bachelor's degree in Science / Agriculture / Life Sciences / HR / Business Administration (preferred).

  • experience in training, operations, or documentation roles.

  • Strong communication, presentation, and interpersonal skills.

  • Ability to explain technical topics in clear, simple language.

  • Proficiency in MS Office and documentation management.

Who You Are

  • Passionate about coaching and developing people.

  • Patient, approachable, and an effective communicator.

  • Quality- and safety-focused with strong attention to detail.

  • Committed to delivering customer satisfaction and service excellence.


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