Operations Coordinator

3 days ago


Andheri West Mumbai Maharashtra, India Personage Corporation Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,00,000 per year

About Us

We are a fast-growing leadership training and executive coaching company working with premium clients across sectors. Known for high standards, transformative content, and high-stakes delivery, we are now entering our next phase of growth. To enable this, we are looking for a Operations Coordinator to take full ownership of our backend delivery engine.

We're looking for a sharp, driven, and process-obsessed Operations Coordinator who can take charge of the back-end so the founder can stay focused on what matters—growth, content, and client impact. This is not a passive admin role. We want a solution-oriented executor who thrives on ownership, efficiency, and proactive coordination.

Your Core Responsibilities

Program & Delivery Coordination

  • Coordinate end-to-end logistics for smooth delivery of all training and coaching programs—online and offline
  • Liaise with freelance trainers to manage schedules, share materials, and track readiness
  • Create and maintain delivery calendars for all programs
  • Send reminders, joining links, pre-reads, and session follow-ups
  • Ensure delivery assets (decks, links, pre-reads, feedback forms) are managed and shared on time

Client Operations

  • Send proposals, follow up on logistics, and manage client communication templates
  • Create and maintain program trackers (attendance, feedback, action plans)
  • Ensure all client-facing material is delivered on time and accurately

Documentation & Process Control

  • Maintain a live dashboard of all ongoing and upcoming projects
  • Keep master files updated (decks, formats, feedback forms, workbooks)
  • Organize and structure drive folders, materials, workbooks, and templates
  • Assist in prepping slides or documents as needed for program delivery
  • Ensure every program has pre/during/post documentation handled

Founder Support (High-Leverage Tasks Only)

  • Prepping decks/templates before sessions
  • Coordinating with accountant for client-wise billing status (no finance work required)
  • Coordinate between client, trainer, and back-end ops so the founder focuses on scale
  • Proactively solve issues, anticipate gaps, and escalate when needed—not when asked

Must-Have Skills & Qualifications

  • Bachelor's degree in Business Administration, Human Resources, Industrial Psychology, or related fields
  • Strong verbal & written communication in English
  • Proficient in Microsoft Office 365 (Outlook, Teams, Word, Excel) and Google Suite (Docs, Sheets, Slides, Drive)
  • Comfort using AI tools like ChatGPT, Perplexity, and Grok to increase efficiency and output
  • Highly organized with strong follow-through, daily checklists, and deadline tracking
  • Basic slide editing and document formatting (PPT, PDF, Google Slides, Canva)
  • Assertive communicator—can coordinate with confidence and clarity across multiple people
  • Works independently, doesn't wait for instructions, and owns results
  • Excellent interpersonal skills—can maintain calm and clarity in high-pressure moments
  • Proactive problem-solver who thrives in fast-paced, dynamic environments
  • Nice-to-Have Skills (Not Mandatory)

What You'll Get

  • Ownership of critical workstreams with direct visibility to the founder
  • Exposure to premium clients and leadership-level work
  • Clarity in tasks with full ownership of your role
  • Growth into a higher ops or program roles if you deliver consistently
  • A culture of excellence, accountability, and high performance

Please note: This is a work-from-office role. Only candidates in Mumbai, willing to travel to Andheri for work, should apply.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

Expected Start Date: 01/12/2025



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