Operations Coordinator
3 days ago
About Us
We are a fast-growing leadership training and executive coaching company working with premium clients across sectors. Known for high standards, transformative content, and high-stakes delivery, we are now entering our next phase of growth. To enable this, we are looking for a Operations Coordinator to take full ownership of our backend delivery engine.
We're looking for a sharp, driven, and process-obsessed Operations Coordinator who can take charge of the back-end so the founder can stay focused on what matters—growth, content, and client impact. This is not a passive admin role. We want a solution-oriented executor who thrives on ownership, efficiency, and proactive coordination.
Your Core Responsibilities
Program & Delivery Coordination
- Coordinate end-to-end logistics for smooth delivery of all training and coaching programs—online and offline
- Liaise with freelance trainers to manage schedules, share materials, and track readiness
- Create and maintain delivery calendars for all programs
- Send reminders, joining links, pre-reads, and session follow-ups
- Ensure delivery assets (decks, links, pre-reads, feedback forms) are managed and shared on time
Client Operations
- Send proposals, follow up on logistics, and manage client communication templates
- Create and maintain program trackers (attendance, feedback, action plans)
- Ensure all client-facing material is delivered on time and accurately
Documentation & Process Control
- Maintain a live dashboard of all ongoing and upcoming projects
- Keep master files updated (decks, formats, feedback forms, workbooks)
- Organize and structure drive folders, materials, workbooks, and templates
- Assist in prepping slides or documents as needed for program delivery
- Ensure every program has pre/during/post documentation handled
Founder Support (High-Leverage Tasks Only)
- Prepping decks/templates before sessions
- Coordinating with accountant for client-wise billing status (no finance work required)
- Coordinate between client, trainer, and back-end ops so the founder focuses on scale
- Proactively solve issues, anticipate gaps, and escalate when needed—not when asked
Must-Have Skills & Qualifications
- Bachelor's degree in Business Administration, Human Resources, Industrial Psychology, or related fields
- Strong verbal & written communication in English
- Proficient in Microsoft Office 365 (Outlook, Teams, Word, Excel) and Google Suite (Docs, Sheets, Slides, Drive)
- Comfort using AI tools like ChatGPT, Perplexity, and Grok to increase efficiency and output
- Highly organized with strong follow-through, daily checklists, and deadline tracking
- Basic slide editing and document formatting (PPT, PDF, Google Slides, Canva)
- Assertive communicator—can coordinate with confidence and clarity across multiple people
- Works independently, doesn't wait for instructions, and owns results
- Excellent interpersonal skills—can maintain calm and clarity in high-pressure moments
- Proactive problem-solver who thrives in fast-paced, dynamic environments
- Nice-to-Have Skills (Not Mandatory)
What You'll Get
- Ownership of critical workstreams with direct visibility to the founder
- Exposure to premium clients and leadership-level work
- Clarity in tasks with full ownership of your role
- Growth into a higher ops or program roles if you deliver consistently
- A culture of excellence, accountability, and high performance
Please note: This is a work-from-office role. Only candidates in Mumbai, willing to travel to Andheri for work, should apply.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Work Location: In person
Expected Start Date: 01/12/2025
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