Application Support Engineer

3 hours ago


Pune, Maharashtra, India Sampoorna Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Activities Are To

  • Provide remote product support, inclusive of technical mentoring, problem troubleshooting, and the provision of solution based on configuration parameter change or workarounds for product defects/limitations.
  • Provide production support on issues faced during day to day operations and running of system real time & batch interfaces.
  • Should have excellent customer facing & communication skill, both written and verbal.
  • Ability to handle customer expectation for issues received over email or verbally.
  • Need to update customer verbally or via email on the progress made towards resolution of an issue reported.

Role

  • Technical & application support of a world class retail sales & inventory management system used by top telecommunications service providers in US, Europe & Asia.
  • Provide diagnostics & troubleshooting & solutions to product & production issues.
  • Need to work in a global team located across the globe to provide product on SLA and to meet quality standards.
  • Verbal and written communication with international customers.

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