Product Support Specialist
2 weeks ago
Responsibilities:
- Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues.
- Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills.
- Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge.
- Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction.
- Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base.
- Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions.
- Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support.
Requirements:
- Bachelor's/Master's degree in Relevant field.
- Strong technical aptitude to understand and troubleshoot software and hardware issues.
- Excellent communication skills, both written and verbal(Hindi + English).
- Ability to handle and resolve customer complaints professionally and efficiently.
- Detail-oriented with a focus on providing high-quality support.
- Ability to work independently and collaboratively in a fast-paced environment.
- A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences.
Job Type: Full-time
Pay: ₹100, ₹400,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What will be your expected CTC?
- Can you join us immediately?
Location:
- Hyderabad, Telangana (Preferred)
Work Location: In person
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