Product Support Specialist

2 weeks ago

Hyderabad, Telangana, India Townhall Full time ₹ 1,00,000 - ₹ 4,00,000 per year

Responsibilities:

  • Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues.
  • Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills.
  • Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge.
  • Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction.
  • Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base.
  • Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions.
  • Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support.

Requirements:

  • Bachelor's/Master's degree in Relevant field.
  • Strong technical aptitude to understand and troubleshoot software and hardware issues.
  • Excellent communication skills, both written and verbal(Hindi + English).
  • Ability to handle and resolve customer complaints professionally and efficiently.
  • Detail-oriented with a focus on providing high-quality support.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences.

Job Type: Full-time

Pay: ₹100, ₹400,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • What will be your expected CTC?
  • Can you join us immediately?

Location:

  • Hyderabad, Telangana (Preferred)

Work Location: In person

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