IT Associate II
6 hours ago
What You'll Be Doing
- Provide first-level IT technical 24/7 support by resolving basic to moderately complex technical issues related to program scheduling on critical systems.
- Typically involved in monitoring of scheduled programs in various business applications across the Organization to meet the pre-defined SLA's.
- Coordinate resolution of issues as needed with Development and Level 2 Support Teams
- Escalation to Level 2 Support team as and when needed and Update the existing Action Matrix document as defined in respective IT environments.
- Research common problems and recommend solutions; prepare Monthly Status report and review with Development/Level 2 Support teams.
- Monitor scheduled Power BI dataset and report refresh jobs to ensure successful completion.
- Manage user access requests and permissions within Power BI Service.
What We Are Looking For
- Typically requires a 3-year degree and 1–3 years of experience or High school graduate with equivalent related experience.
- Typically requires a minimum of 1 year of related experience on IT Support fields.
- Support Associate with strong knowledge of Data Warehouse Concepts.
- Expert knowledge of ETL Informatica tools.
- Expert knowledge of Database Management Systems (Oracle) and its best practices. principals
- Expert knowledge Unix Shell Scripting.
- Expert knowledge of OBIEE / Power BI tools.
- Identify and troubleshoot ETL Job problems (e.g., performance, data issue etc.,)
- Expert PL/SQL, SQL, skills & experience would be an added advantage.
- Knowledge on Appworx or Airflow or cron job scheduling experience would be an added advantage.
- Works independently or as Team member; receives minimal guidance.
- Good Communication Skills.
- Maintain and update incident and issue tracking logs (ServiceNow / Jira / other ticketing systems).
- Perform validation checks on refreshed data to ensure report accuracy.
Communicate updates and issue statuses to stakeholders as needed.
Participate in periodic maintenance activities such as gateway restarts or workspace monitoring.
Document recurring issues and propose improvements or automation opportunities.
What's In It For You
- Training and professional development
- Performance coaching
- Work with fun team in a supportive environment
- Work at a strong and growing company
- Community involvement opportunities
About Arrow
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at
For more job opportunities, please visit
Location:IN-KA-Bangalore, India (SKAV Seethalakshmi) GESCTime Type:Full timeJob Category:Information Technology-
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