Sr. Engineer, Employee Technology

Job Description SummaryOur technology drives global markets and empowers professionals to make impactful decisions. As part of Thomson Reuters, you'll help shape the global knowledge economy, collaborating with top thinkers on diverse projects to deliver next-generation solutions. Employee Technology Services (ETS) seeks a Technical Engineer to guide technology strategy, decision making, and technical delivery for ongoing support and enhancements to our HR System, Workday.About the Role:

• Provide expert technical support and delivery for Workday, ensuring consistent implementation, service, and maintenance.
• Lead initiatives to reduce incident rates and improve service recovery, collaborating with 1st line operations.
• Ensure all aspects of operability are delivered, maintaining or improving service levels and complying with operational standards and best practices.
• Serve as a point of escalation for technical issues and provide subject matter expertise for Workday.
• Produce and maintain system documentation in line with control standards.
• Contribute to improved operability for new and existing systems through innovative technical solutions.
• Own risk and issue identification, resolution, and root cause analysis.
• Develop and manage detailed implementation and project plans across multiple work streams.
• Collaborate with internal and external teams, vendors, and stakeholders to support environments and resolve application issues.
• Adhere to and improve change management procedures, ensuring coordination and minimal service disruption.
• Provide specialist support during complex or major incidents and may lead recovery efforts.
• Author and review technical documentation and operational procedures.
• Stay current with technical developments and business news impacting service delivery.
• Lead analysis and design of complex solutions, translating requirements into installations and obtaining agreement on proposed solutions.
• Oversee standards and procedures for monitoring, capacity planning, performance optimization, backups, and recovery.

About You:

• 6+ Years experience with large HR digital initiatives and enterprise-wide HRIS solutions, especially Workday.
• Strong understanding of HRIS solutions/Workday, with a focus on integrations/security/governance
• Ability to serve as a point of escalation for technical issues, lead root cause analysis, and drive service recovery.
• Skilled in risk and issue identification, resolution, and technical delivery for ongoing support and enhancements.
• Experience with large HR digital initiatives and enterprise-wide HRIS solutions.
• Strong understanding of cloud-based HR technologies, specifically security and governance
• Proven ability to deliver programs, manage multiple priorities, and collaborate with high-performing teams.
• Advanced knowledge of systems, tools, and agile methodology.
• Experience with governance protocols and tools (Jira, ServiceNow, Workday).
• Skilled in interpreting metrics to drive insight and action.
• Excellent project management, people management, and communication skills.
• Ability to lead in virtual settings and build relationships at all organizational levels.
• Strong ethics, commitment to inclusion, and confidentiality.
• Bachelor's degree in a related technology field preferred.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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