Application Support Engineer

1 day ago

Remote, India

|

Full Time

|

Mid-Level

Non-Negotiable Skills:

Incident Management

Python

L1/L2 Support

ITIL, Autosys, CI/CD, Kubernetes

RCA

Ownership

Seeker Mindset

Passionate Towards Work

Extremely Ambitious

Unbeatable Work Ethics

Ability to comprehend

Negotiable Skills:

Typescript

Automation

Department:Data Engineering

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Are you ready to be the hero behind seamless operations, ensuring critical systems run flawlessly? Techolution is seeking a proactive and analytical Mid-Level Application Support Engineer to join our innovative team, where your expertise directly impacts enterprise success. In this pivotal role, you'll independently tackle Sev1/Sev2 production issues, leveraging your hands-on Python, TypeScript, and extensive AWS knowledge (EC2, ECS, Lambda, RDS, VPC, IAM, SQS/SNS) to maintain unparalleled stability and uptime. If you thrive on troubleshooting, CI/CD mastery, and contributing to development enhancements in a dynamic 24/7 environment, this is your opportunity to drive real impact and shape the future of technology with us.

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• Orchestrate the rapid diagnosis and resolution of complex application issues, minimizing service disruption and ensuring operational continuity for our Application Support Engineer (Mid-Level).
• Develop and optimize robust scripts utilizing programming languages to enhance system monitoring, automate routine tasks, and improve overall system health.
• Oversee the seamless execution and monitoring of critical batch processing jobs, ensuring timely completion and proactive issue mitigation.
• Drive continuous enhancement of support workflows and documentation, applying best practices to elevate service delivery and efficiency.
• Collaborate closely with engineering teams to streamline application deployments and manage containerized environments, ensuring stability and performance.
• Assume full accountability for the end-to-end lifecycle of reported issues, from initial triage to successful resolution and post-mortem analysis.
• Proactively identify and address potential system vulnerabilities and performance bottlenecks, demonstrating a forward-thinking approach to system reliability.
• Conduct thorough investigations into recurring system anomalies, pinpointing underlying causes and implementing sustainable preventative measures.
• Cultivate a culture of relentless pursuit of excellence and continuous learning within the support function, inspiring high performance and innovation.
• Master the interpretation of intricate technical specifications and system architectures, translating complex information into actionable support strategies.

At Techolution, we specialize in building custom AI solutions that deliver innovation and drive measurable outcomes for enterprises worldwide. With our specialized expertise we help businesses take AI from their labs into the real world.

What We Do

At Techolution, we specialize in building custom AI solutions that deliver innovation and drive measurable outcomes for enterprises worldwide. With our specialized expertise we help businesses take AI from their labs into the real world.

Our Unique Value Proposition

• White Glove Service:From Ideation Innovation Integration, we lead the way to deliver meaningful outcomes, enabling your team to operate AI solutions independently.
• Human-AI Partnership:Our Govern Guide Control (GGC) framework ensures responsible AI governance, aligning solutions with your organizational requirements and brand identity.
• Customized AI Solutions:We tailor AI to your enterprise needs, delivering from concept to implementation with our turnkey approach at a guaranteed price.

2024

Forbes publishes the best-selling book by our CEO, "Failing Fast?: The 10 Secrets to Succeed Faster."

2023

AI Solutions Provider of the Year - AI Summit

2022

Best in Business Award - Inc. Magazine

Comprehensive perks and benefits supporting your growth, well-being, and work-life balance at Techolution.

Medical insurance

Employee recognition program

Success ownership program

Free meals and snacks