Lead - ER - SBU

Responsibilities & Key Deliverables

Purpose of the Role

The Sr. Manager/ DGM-ER will be instrumental in managing and mitigating employee relations challenges in a 3PL-partnered operational model. This includes addressing workforce-related issues that arise from third-party logistics (3PL) partners and ensuring smooth operations. The role requires a strong focus on proactive engagement with 3PLworkers and its management to align M&M's objectives and resolve issues effectively. The position requires strategic planning, effective stakeholder engagement, and adherence to statutory and organizational standards. The role will focus on creating a sustainable and inclusive work environment while maintaining positive relations with all stakeholders.

Key Responsibilities

1. Stakeholder Management

o Act as a bridge between the M&M, 3PL partners, and their workforce, ensuring alignment and mutual understanding.

o Address and resolve workforce issues raised by 3PL workers, ensuring that demands are appropriately managed in the interest of M&M.

o Work collaboratively with 3PL management to align workforce policies and practices with operational goals.

2. Union and Workforce Relations

o Build and maintain strong relationships with 3PL workers.

o Lead negotiations through 3PL Management to address grievances or demands from 3PL workers, balancing fairness with cost efficiency.

o Develop frameworks for handling workforce-related challenges that balance operational cost efficiency with legal and ethical considerations.

3. Proactive Conflict Management

o Identify potential issues with 3PL workers before they escalate.

o Facilitate regular dialogue sessions between 3PL partners, their workers to foster transparency and trust.

o Implement conflict resolution mechanisms tailored to the dynamics of 3PL-partnered operations.

4. Compliance & Risk Management

o Ensure 3PL partners adhere to all applicable labour laws and regulations in their workforce management.

o Monitor compliance with statutory requirements, including wages, working conditions, and safety standards.

o Assess and mitigate risks arising from non-compliance or workforce disputes, protecting the OEM from legal or reputational damage.

5. Community and Local Engagement

o Maintain positive relationships with local community leaders and stakeholders to address any issues impacting SBU operations.

o Support the design and implementation of CSR programs that benefit both the community and the workforce.

1. Training & Capacity Building
   
   o Develop and implement cost-effective training programs for 3PL team on effective labour management practices and conflict resolution.
   
   o Provide guidance to internal teams on managing outsourced workforce dynamics and responding to challenges effectively.
2. Operational Support
   
   o Collaborate with 3PL partners to ensure workforce efficiency and alignment with business objectives.
   
   o Provide strategic input to enhance 3PL workforce management practices, reducing dependency on OEM intervention.
   
   o Analyse workforce-related data and trends to anticipate challenges and propose proactive solutions.

Critical Experience

Skills and Qualifications

• Educational Background: Post-graduate degree in Human Resources, Industrial Relations, or equivalent.
• Experience:

o Minimum 10-15 years of experience in Employee Relations within a 3PL or similar outsourced operational model.

o Proven track record of managing unionized / nonunionized workforce dynamics in a complex multilocation setup.

• Key Skills:

o Strong understanding of labour laws and compliance related to third-party employment.

o Financial acumen with experience in budget planning and cost control.

o Effective communication and stakeholder management.

o Ability to operate effectively in rural or semi-urban environments.

o Expertise in conflict resolution & union management.

Desired Attributes

• Ability to think with a solution-oriented approach.
• Skilled negotiator, capable of balancing multiple stakeholders' interests.
• Ability to navigate ambiguity and manage complex relationships.