customer service associate iv

1 week ago

Bengaluru, Karnataka, India Te Connectivity Full time ₹ 9,00,000 - ₹ 12,00,000 per year

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibility:

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include

Extraordinary Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI's are STR, CES, FCR, and efficiency.
Satisfaction Managemen

Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
Customer Relationship & Satisfaction

• Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries

• Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required

• Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communication

Manage Service Delivery Process / Execution

• Manage escalations for your customers.

• Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments

• Follow up on quotes and quality issue

Manage Interfaces & Build Service Culture

• Act as voice of the Customer for internal support departments

• Participate in development training and process improvement projects to expand and challenge learning new ideas and processes

• Take ownership for actions and follow through on tasks until resolved

Desired Candidate Profile:

Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor's degree. SAP experience (SD module) is a big advantage.

All candidates are required to be fluent in English

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

EOE, Including Disability/Vets

  • Customer Service Associate Iv

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    Job Posting Title CUSTOMER SERVICE ASSOCIATE IV Band Level 6-2-S Education Experience Bachelors Degree High School 4 years Employment Experience 1-3 years At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview Strengthens customer...

  • customer service associate iv

    1 week ago

    Bengaluru, Karnataka, India TE Connectivity Full time US$ 40,000 - US$ 80,000 per year

    Job Posting Title: CUSTOMER SERVICE ASSOCIATE IVBand/Level: 6-2-SEducation Experience: Bachelors Degree (High School +4 years)Employment Experience: 1-3 yearsAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewStrengthens customer relationships...

  • Customer Service Associate Iv

    3 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job OverviewTE Connectivity s Customer Service Teams interact with customers company sales and or service representatives to handle a variety of pre-sales or post-sales service functions They take and...

  • Customer Service Associate Iv

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job OverviewTE Connectivity s Customer Service Teams interact with customers company sales and or service representatives to handle a variety of pre-sales or post-sales service functions They take and...

  • customer service associate iv

    1 week ago

    Bengaluru, Karnataka, India Te Connectivity Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...

  • customer service associate iv

    1 week ago

    Bengaluru, Karnataka, India TE Connectivity Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Serve as the central point of contact for various accounts, managing all daily operational needs from inquiry to post-order activities. Drive Extraordinaire Customer Experience (ECE) by interacting professionally with internal and external customers. Focus on KPIs: STR (Service to Resolution), CES (Customer Effort Score), FCR (First Contact...

  • customer service associate iv

    6 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch...

  • Customer Service Associate Iv

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview TE Connectivity Ltd is a 16 3 billion global technology and manufacturing leader creating a safer sustainable productive and connected future For more than 75 years our connectivity...

  • IV Therapy Nurse

    4 days ago

    Bengaluru, Karnataka, India beBeeNursing Full time ₹ 15,00,000 - ₹ 25,00,000

    We are seeking highly skilled nursing professionals to join our growing clinical team at our Mumbai clinic. This role is focused on precision infusion setup, patient care delivery, and premium experience.The ideal candidate will have extensive experience in ICU and NICU settings with a proven track record of delivering high-quality patient care.The...

  • Customer Service Associate

    4 days ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Customer Support AssociateWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Support Associate. As a key member of our support team, you will be responsible for providing exceptional customer service over the phone, addressing banking and financial services inquiries and concerns.Provide timely and effective...