Omnichannel Lead

Omnichannel Lead @ Arvind Fashion Limited

About Arvind Fashion Limited:

Arvind Fashions Ltd is the leading lifestyle company in India offering the widest array of fashion brands in the country. Since our inception, we have built an un-matched bouquet of brands both homegrown and global which straddle lifestyles, categories and price points.

The Omnichannel Operations Manager will be responsible for overseeing and optimizing the seamless integration of our physical and digital store operations to provide a consistent and efficient customer experience across all channels. The role involves managing store connect and inventory exposure, ensuring timely order fulfilment, and leading the operations team to meet key performance indicators (KPIs) and channel-specific timelines.

Key Responsibilities:

• Store Connect & Inventory Exposure: Manage the connection between online platforms and physical stores to ensure accurate and real-time inventory visibility across all channels.
• Coordinate with inventory management teams to maintain optimal stock levels for online orders and in-store pick-up, ensuring that product availability is consistent and accurate.
• Implement strategies to minimize inventory discrepancies, overstocking, and stockouts across all channels.
• Order Fulfilment Management: Oversee the entire order fulfilment process, including order processing, picking, packing, and shipping to meet customer expectations.
• Ensure orders are fulfilled accurately and within the prescribed timelines for both online and in-store channels.
• Monitor fulfilment performance and develop action plans to address any bottlenecks or inefficiencies.
• Team Leadership: Lead and manage the omnichannel operations team, ensuring efficient coordination between store teams, Omni ops teams, and e-commerce teams.
• Set clear objectives and ensure team members are aligned with the company's goals and KPIs.
• Provide training, guidance, and support to the team to foster a high-performance culture and encourage continuous improvement.
• KPI Management & Reporting: Track and analyze key performance indicators (KPIs) related to order fulfilment, inventory accuracy, and customer satisfaction.
• Develop and implement strategies to consistently meet or exceed KPIs, including on-time deliveries, order accuracy, and inventory turnover rates.
• Report on operational performance to senior leadership, providing insights into performance trends and areas for improvement.
• Channel Timelines & Coordination: Ensure operations are aligned with channel-specific timelines for order processing, delivery, and returns.
• Collaborate with marketing, sales, and customer service teams to manage promotional events, peak seasons, and new product launches, ensuring operational readiness.
• Continuous Improvement: Identify opportunities for process improvement, automation, and system enhancements to improve efficiency and reduce operational costs.
• Stay up-to-date with industry trends and technologies to ensure the business remains competitive in an evolving omnichannel landscape.

Required Qualifications:

• Bachelor's degree in Business, Supply Chain Management, or a related field.
• 3+ years of experience in omnichannel retail operations, inventory management, or logistics.
• Strong leadership and team management skills with the ability to motivate and guide cross-functional teams.
• Proven track record of meeting KPIs and improving operational efficiencies.
• Excellent problem-solving, communication, and analytical skills.
• Familiarity with omnichannel systems, order management systems (OMS), and inventory management platforms.
• Ability to work in a fast-paced, dynamic environment and handle multiple priorities.

Preferred Qualifications:

• Experience in e-commerce, retail, or logistics management.
• Advanced knowledge of data analysis and performance reporting tools.