Client Relationship Manager

14 hours ago


Chennai, Tamil Nadu, India a367a9da-d867-446c-a3fa-ac7918ce20be Full time ₹ 3,60,000 - ₹ 7,20,000 per year

Company Description

Oliva Skin & Hair Clinic is a leading dermatology clinic chain operating since 2009, with 34 state-of-the-art clinics across 9 major Indian cities. Recognized as the No. 1 Dermatology Clinic Chain by the Times of India, Oliva is renowned for providing advanced, safe, and personalized skin and hair treatments. Our team of over 125 certified dermatologists uses the latest USFDA-approved technologies to address concerns like acne, hair loss, pigmentation, and more. Oliva's commitment to innovation and care ensures exceptional service and transformative results for every client.

Role Description

The Client Relationship Manager is a full-time, on-site role based in Chennai. In this capacity, you will build and maintain strong client relationships that contribute to client satisfaction and business growth. Responsibilities include managing client inquiries, resolving concerns, coordinating appointments, and ensuring smooth communication between clients and clinic staff. You will also actively gather feedback, analyze client needs, and recommend solutions that align with Oliva's commitment to superior dermatological care.

Qualifications

  • Strong communication, interpersonal, and negotiation skills
  • Proficiency in client relationship management and customer service
  • Organizational, multitasking, and problem-solving abilities
  • Basic knowledge of healthcare or dermatology services is advantageous
  • Flexibility to work in a dynamic, client-focused environment
  • Proficiency in MS Office tools and client management software
  • Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field is preferred
  • Previous experience in a customer-facing role is a significant advantage


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