Assistant Key Account Manager

7 hours ago

Rohini, Delhi, India EverythingAboutWater Full time ₹ 4,50,000 - ₹ 9,00,000 per year

Key Responsibilities
Client Support & Coordination

  • Assist the KAM in day-to-day client communication and follow-ups.
  • Prepare proposals, quotations, and tender documents as required.
  • Coordinate with internal teams (design, production, projects, finance) for timely responses. Account Management Support
  • Maintain updated records of key account interactions, contracts, and commitments.
  • Track project milestones, deliveries, and pending issues for assigned clients.
  • Ensure smooth execution of repeat orders and service requests.

Business Development Support

  • Conduct basic research on new opportunities within existing accounts.
  • Identify cross-selling and upselling opportunities and report to the KAM.
  • Support client visits, reviews, and presentations.

Key Performance Indicators
Operational Efficiency

  • Accuracy and timeliness of proposals, reports, and client documentation.
  • Turnaround time for responses to client queries.
  • Smooth coordination of order execution across teams.

Client Engagement Metrics

  • Number of client interactions managed independently.
  • Client satisfaction scores (feedback on support and responsiveness).
  • Contribution to reducing escalations.

Business Contribution

  • Support in achieving revenue targets of assigned key accounts.
  • Value of cross-sell/upsell opportunities identified.
  • On-time collection of payments and adherence to credit terms.

Education
Required Skills and Qualifications:

  • Bachelor's degree in Business, Marketing, or Engineering (preferred: Civil/Mechanical/Environmental).
  • MBA or Postgraduate diploma in Marketing/Sales is an advantage.

Experience

  • 2–5 years of experience in B2B sales support, account management, or business development.
  • Exposure to EPC and/or industrial clients preferred.

Skills & Competencies

  • Strong coordination, organizational, and documentation skills.
  • Good written and verbal communication abilities.
  • Proficiency in MS Office/Google Workspace and CRM tools.
  • Ability to multitask and support multiple client accounts.
  • Willingness to travel occasionally for client/site meetings.

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