Manager, Global Operations AMHK

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Global Operations AMHK

Business: AMHK Business Support

Principal responsibilities

• Help in product initiatives, providing operational insights on new instruments, markets, and regulations, while coordinating with various service providers and internal teams.
• Act as the first point of contact for fund managers and dealers on all aspects of the business, addressing inquiries and providing guidance.
• Monitor outsourced activities to ensure compliance with HSBC Group and regulatory requirements.
• Help in projects and change initiatives to enhance operational efficiency and client service.
• Collaborate with operations teams across regions to develop a global functional model that meets client needs.
• Support compliance with internal and external management information reporting requirements in a timely manner.
• Coach and develop team members to enhance their skills and foster a collaborative team environment.
• Maintain effective communication with senior management and present operational updates and insights as required.
• Identify opportunities for process improvements and implement best practices within the operations team.
• Ensure alignment of operational processes with business objectives and regulatory standards.
• Principal Accountabilities: key activities and decision making areas      

Impact on the Business/Function

• Operational Efficiency
• Strategic Decision-Making     

Typical Targets and Measures

• Improve process turnaround time for key operations
• Provide operational insights for X new product initiatives

Customers / Stakeholders

• Stakeholder Engagement

Typical Targets and Measures

• Act as the first point of contact for fund managers and dealers, ensuring timely responses to inquiries
• Maintain/Increase satisfaction from internal stakeholders

Leadership & Teamwork

• Collaboration and Influence   

Typical Targets and Measures

• Foster collaborative relationships with internal teams and stakeholders
• Participate in team meetings and contribute to discussions
• Share knowledge and best practices with colleagues

Operational Effectiveness & Control:

• Control and Compliance
• Process Improvement
• Oversight of Outsourced Activities

Typical Targets and Measures

• Achieve 100% compliance with internal and external regulations
• Identify and implement process improvements
• Increase efficiency of operational workflows
• Ensure outsourced activities meet service level agreements (SLAs)
• Conduct regular reviews of service provider performance

Management of Risk (Operational Risk / FIM requirements)

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the 'Three Lines of Defence'. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
• The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
• The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

This will be achieved by:

• Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

Local Job Requirements (This could include; Job Dimensions, Job Context & Major Challenges)

Job dimensions:

• The jobholder is responsible to provide operation support to AMHK business and other AMG offices whenever necessary.

Job context:

• The jobholder is required to maintain a high level of accuracy and be vigilant to abnormalities.  With knowledge in operation functions, he/she has to work in fast paced environment and meet tight deadline of various ad-hoc projects.  In addition, the jobholder is expected to have good communication skills and initiative to enhance operational efficiency. 

Major challenges:

• Maintain accurate and efficient services to the business even under changes to our core systems and service providers
• Ensure services provided by our service providers are always efficient and accurate
• Prioritize tasks effectively and always maintain the service standards even when volume increase (both normal and ad hoc tasks)

Requirements :

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field.
• Minimum of 6 years of experience in operations within the asset management industry, with relevant experience from asset management firms, custodians, and fund administrators.
• Strong understanding of financial products, market dynamics, and regulatory frameworks specific to asset management.
• Proven ability to analyze complex information and provide actionable insights from an operations perspective.
• Excellent communication and interpersonal skills, with the ability to engage with senior management and stakeholders at all levels.
• Proficiency in data analysis tools and software (e.g., Excel, Bloomberg, etc.)
• Experience with automation tools and programming languages, such as Python, to enhance operational processes and efficiency is an added advantage.

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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