Hiring For Social Media Executive
2 weeks ago
Role & responsibilities
Engage customers across platforms like Facebook, X (Twitter), Instagram, and LinkedIn.
Monitor brand mentions, comments, and messages to identify and respond to customer issues proactively.
Address customer complaints, feedback, and queries with empathy and professionalism.
Coordinate with internal teams (CX, Tech, Operations) to ensure quick resolution of escalated issues.
Document and track all interactions in the CRM tool for accurate record-keeping and reporting.
Share insights and feedback trends with the respective departments to enhance overall experience.
Prepare daily/weekly reports on performance, response time, and customer sentiment.
Respond to customer inquiries received via email, ensuring accurate and timely responses.
Maintain tone, accuracy, and consistency in all written communication.
Categorize and tag emails correctly for reporting and trend analysis.
Follow escalation protocols for critical issues to ensure prompt resolution.
Support mass communication or campaign emails when required by marketing or operations teams.
Preferred candidate profile
12 years of experience in Social Media Managing, customer support, email handling roles.
Prior experience in the mobility, transportation, or app-based services industry is a plus.
Job Location - Hauz Khas, New Delhi,
Interview Location - Teleperformance, 96-97, Udyog Vihar, Phase 4, Sector 18, Gurugram, Haryana, Near Airtel Building
HR Contact - Brinda
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