Support Executive
2 days ago
Job title: Support Executive
Education: Graduate
Experience: 1 year
Age: 23 and above
Excel (Basic)
Communication skills
Location: Within 10 km
Dealing with Clients
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or support ticketing system.
- Identify, diagnose, and resolve customer issues in a timely manner.
- Provide step-by-step guidance and troubleshooting for customers.
- Escalate complex issues to the relevant internal departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Assist in updating and maintaining knowledge base articles and FAQs.
- Analyze recurring issues and provide feedback to improve product or service quality.
- Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.
Job Type: Full-time
Pay: ₹12, ₹16,000.00 per month
Work Location: In person
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