Support Executive

2 days ago


Sarita Vihar Delhi Delhi, India sellngrow Full time ₹ 1,44,000 - ₹ 1,92,000 per year

Job title: Support Executive

Education: Graduate

Experience: 1 year

Age: 23 and above

Excel (Basic)

Communication skills

Location: Within 10 km

Dealing with Clients

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or support ticketing system.
  • Identify, diagnose, and resolve customer issues in a timely manner.
  • Provide step-by-step guidance and troubleshooting for customers.
  • Escalate complex issues to the relevant internal departments when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Assist in updating and maintaining knowledge base articles and FAQs.
  • Analyze recurring issues and provide feedback to improve product or service quality.
  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Job Type: Full-time

Pay: ₹12, ₹16,000.00 per month

Work Location: In person



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