Senior Monitoring and Observability Engineer

6 days ago

Pune, Maharashtra, India Parentpay Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Undertake daily tasks and activities that ensure systems and services are proactively managed.
  • Administer the core monitoring platforms and technologies. Manage 3 rd line support activities and act as escalation within the service operations function.
  • Oversee capacity and performance processes for assets that are owned by your teams.
  • Creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
  • Creation of automation scripts and routines that remove manual intervention from service operations.
  • Testing and invocation of the business continuity and disaster service operations recovery plans.
  • Completion of all mandatory training courses.
  • Define acceptance criteria for the transition of new services into Service Operations.
  • Participate in the out of hours on call support rota.

Skills, Knowledge and Expertise

  • 6+ Yrs Exp
  • Experience working in an IT service delivery or support function
  • MBA or Degree in Information Technology or Information Security.
  • Experience working with Microsoft technologies.
  • Excellent communication skills developed working in a service centric organisation.
  • Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
  • Ability to manage and prioritise own workload.
  • Experience leading technical or process-based forums and meetings such as the Change Advisory Board.
  • Experience working within Education Technology would be an advantage.

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