r Customer Support-Electronics

3 days ago

Ahmedabad, Gujarat, India Dhruv Corporate HR Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

· Lead and direct front-line customer support engineers in all regions

· Get involved for solving technical issues on the field

· Organize and motivate team members in their day-to-day work.

· Work with cross functional teams including colleagues from design, production, quality, sales, and product engineering to improve customer satisfaction

· Ensure high quality feedback to the product engineering head for product improvements

· Manage, collate, and share data related to field issues and customer complaints

· Communicate any trends in product and customer behavior to senior management and handle escalations

· Work with senior management to define and enforce strategies and team goals

· Regular visits to regions to evaluate field service quality

· Conduct one-on-ones with direct reports

Preferably with experience in customer support to the print/flexible packaging vertical


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