Senior IT Support Engineer

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends, we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock outperformed every company in S&P 500.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where all employees' contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

• Location: Chennai (On-site, 5 Days/Week)

• Working Hours: 12:30 PM – 9:30 PM IST

• Collaboration: Work with Global Teams

• Experience: 8+ Years

Role Overview

We are seeking a Senior IT Support Engineer to provide advanced desktop, infrastructure, and help desk support to technical and non-technical employees, executive management, and during corporate events (on-site and off-site). This role requires expert troubleshooting skills, enterprise IT knowledge, and the ability to work independently while guiding junior team members.

Key Responsibilities

• Deploy, configure, and maintain Windows and Apple systems, enterprise software, and IT equipment.

• Lead troubleshooting and resolution for complex hardware, software, equipment, and mobile device issues via ticketing systems.

• Perform upgrades, repairs, imaging, configuration, installation, and maintenance for PCs, Macs, operating systems, servers, drivers, and peripherals.

• Procure, configure, and support Apple iOS and Android devices.

• Maintain and audit asset management records, track office moves, and coordinate computing asset deliveries.

• Mentor junior IT support staff and act as an escalation point for critical incidents.

• Report on service metrics and ensure compliance with service-level agreements (SLAs).

Qualifications & Skills

• 8+ years of experience in IT hardware/software support or equivalent education and training.

• Strong expertise with Microsoft OS (Windows Server 2012, Windows 10), Office 365, Active Directory, and desktop applications.

• Exceptional troubleshooting and problem-solving skills for complex technical issues.

• Excellent interpersonal and communication skills for working with both technical and non-technical staff.

• Strong organizational skills with the ability to prioritize multiple competing requests.

• Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable.

The recruitment process includes online assessments as a first step (English, logic, design) - we send them via e-mail, please check also your SPAM folder