Associate III Technologist-SUPPORT SERVICES-Applications-CTB

4 days ago

Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description

Job Name – (Support Services-Applications-CTB):  Team Member - BSG



Job Title: (Job Name) – Team Member – BSG

Business Unit:   Support Services-Applications-CTB

Location of role: Mumbai

Role Type: Team Member
No of direct reportees: 0
Travel Required: Light

Job Purpose

  • Application monitoring & Support 
  • Understanding business requirements and delivering solutions
  • Working with various stakeholders across bank 
  • Creating User Stories based on requirements and managing delivery
  • Daily Business Ops activities and Production bugs support 
  • User management 
  • Change and release management 
  • Reporting and Work documentation (MIS)
  • Process management 


Job Responsibilities:



Actionable



Driving Automation projects

Job Purpose

  • To digitize of existing physical service and transactions raised across different channels
  • Creating frictionless digital channel journeys for seamless customers experience
  • Bring best in class digital solutions for our branch customers and employees
  • Development, management, monitoring and deployment of the key projects 
  • Implement digital solutions that power customer experience on service requests raised across different channels.
  • Drive engagement with multiple stakeholders to identify business requirements, process implementation, development and deployment
  • Align internal and external stakeholders by ascertaining the requirements and look for technological capabilities for delivering the same
  • Identify with respective teams the customer, process, risk and business impact due to digital transformation 
  • Ensure approvals on projects from stakeholders like Business Technology Group / IT, Audit, ISG, Compliance, Legal, Business and make necessary amendments if needed
  • Own entire lifecycle of development and implementation


Go Live and Deployments

  • Responsible for timely launch/deployment of projects with collaboration amongst BTG, IT, Vendors, ISG, Business etc
  • Monitoring and finalization of UATs and CUG testing with respective teams
  • Ensure timely and accurate product implementations and governance structures
  • Handover new solutions designed to stakeholder for onward implementation by the Channel.
  • Ensuring the training of channel managers for successful rollout & handling customer issues raised on launch
  • Support Stakeholder on all possible inputs on the roll out for smooth implementation by the team.


Business Benefits/Cost Reduction
  • Monitor development of projects and ensure achievement of commitments on time, cost, and quality
  • Tracking and monitoring of deployed projects w.r.t. adoption by users, customers and impact on costs/revenue


Educational Qualifications



Key Skills



Post Graduate / MBA

  • Digitally savvy with focus on customer experience and financial products
  • Banking process and product knowledge
  • Has both strategic and analytical thinking
  • Excellent inter personal, presentation and communication skills

Ability to Innovate and implement new digital technologies



Experience Required

5-8 years in Banking domain



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