Sr Technical Training Specialist

Job description

Company and benefits

Job ID

SRTEC015593

Employment Type

Regular

Work Style

on-site

Location

Pune City,India

Travel

Up to 25%

Role

Sr Technical Training Specialist

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

Description

Join our amazing Global Learning and Community team in the role of Trainer and be part of the UKG learning experience for Customers, Internals and Partners. UKG provides a blended learning strategy which includes learning through self-paced, live Webinars and Instructor Led Learning virtual courses. You'll be an important part of the Customer Community, sharing knowledge, tips and answering 'how do I' type questions.

Responsibilities:

• Provide core UKG product & Technical instructor led training on-site and in virtual learning settings to UKG internals, and partners.
• Achieve high learner satisfaction results in line with company goals and metrics.
• Be self-motivated and responsible for:
• Achieving and maintaining certification in specific courses
• Stay current with advancements in UKG methodologies, products, tools, and role based best practices to enhance the quality of training programs.
• Performing administrative tasks in a timely manner, to support training activities, business operations.
• Collaborate cross functionally to ensure our customer, internal, and partner needs are being met.
• Innovate to evolve our team, our processes, and our organization.
• Complete special projects and tasks as assigned.
• Collaborate with the Instructional Design team and provide input on the creation of enablement materials, including training, presentations, guides, tutorials, and exercises, that effectively communicate the synergy between UKG methodology and the use of our products.
• Conduct interactive and informative role-based programs that include training sessions, workshops, and webinars, focusing on enabling the Global Services teams to execute their roles effectively and ensure successful product deployment and support.
• Coordinate necessary preparation of logistics, materials and administrative planning to ensure a successful course delivery

Additional Responsibilities may include:

• Facilitate forums to provide best practice, support, and role-based knowledge sharing to services teams, including but not limited to Pro, Pro WFM, Ready and related tools and processes/methodology.
• Provide the services organization with the information, content, expertise, and tools to help UKrewers deliver and support UKG products and methodology more effectively
• Collaborate with multiple teams to provide SME level knowledge and guidance on creation, improvement, and field readiness of organizational initiatives
• Offer post-training support by addressing questions, clarifying concepts, and providing guidance on real-world scenarios.
• Gather feedback from training participants and leadership and use it to refine training content and delivery methods.

Qualifications:

• 3-5 years of experience delivering SaaS software training, via virtual classroom platforms and onsite environments.
• Experience of training or using UKG products is a plus
• Adaptable to change, with the ability to pivot quickly when priorities change.
• Flexible and be able to work in teams and individually, influence change, manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines.
• Adept at adapting training content to suit various learning styles and proficiency levels.
• Proficiency in utilizing training software and tools to deliver engaging and interactive training experiences.
• Strong interpersonal skills, communication, and presentation skills, with an ability to convey complex concepts clearly and concisely.
• Travel up to 25%

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver's license, social security card, or passport during a job inter

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.