Customer Care Fresher

2 weeks ago


Bengaluru, Karnataka, India Nestaway Technologies Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a 'Customer Support Executive'. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.

Key Responsibilities:

  1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

  2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.

  3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.

  4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.

  5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.

Stipend: up to 18k - 20k

Job Type: Full-time

Pay: ₹18,000.00 per month

Benefits:

  • Food provided

Experience:

  • Customer Care: 1 year (Preferred)

Language:

  • Hindi (Required)

Location:

  • Bangalore, Karnataka (Required)

Work Location: In person


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