UC & Collaboration Engineer

3 days ago


Gurgaon, Haryana, India GlobalXperts Technology Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Experience: Minimum 6 months

Shift : As per project requirement

Notice Period: Immediate joiners preferred

Job Responsibilities:

  • Monitor and maintain the hosted network and UC environment.
  • Handle MACD (Moves, Adds, Changes, Deletions) requests.
  • Manage and resolve support tickets within SLAs.
  • Perform basic troubleshooting for voice, data, and UC systems.
  • Escalate complex issues to senior engineers when required.
  • Apply firmware updates and assist with scheduled network upgrades.
  • Investigate and resolve network and UC-related faults.
  • Provide reports on network performance and status.
  • Assist in setting up and maintaining network and UC infrastructure.
  • Work on basic configurations and troubleshooting of Voice Gateways, Cisco Call Manager, and Cisco Unity.
  • Monitor network activity and ensure smooth performance.

Required Skills & Knowledge:

  • Bachelors degree in Computer Science, IT, or related field.
  • Basic understanding of network systems, routing, and switching.
  • Knowledge of VoIP, TCP/IP, BGP, OSPF, and other communication protocols.
  • Basic understanding of Unified Communication tools (Call Manager, Unity, Voice Gateways).
  • Preferred certifications: CCNA, CCNP, or equivalent.
  • Strong troubleshooting and problem-solving skills.
  • Good verbal and written communication.
  • Ability to work independently and in a team.
  • Willing to work in 24x7 rotational shifts.


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