UC & Collaboration Engineer
3 days ago
Experience: Minimum 6 months
Shift : As per project requirement
Notice Period: Immediate joiners preferred
Job Responsibilities:
- Monitor and maintain the hosted network and UC environment.
- Handle MACD (Moves, Adds, Changes, Deletions) requests.
- Manage and resolve support tickets within SLAs.
- Perform basic troubleshooting for voice, data, and UC systems.
- Escalate complex issues to senior engineers when required.
- Apply firmware updates and assist with scheduled network upgrades.
- Investigate and resolve network and UC-related faults.
- Provide reports on network performance and status.
- Assist in setting up and maintaining network and UC infrastructure.
- Work on basic configurations and troubleshooting of Voice Gateways, Cisco Call Manager, and Cisco Unity.
- Monitor network activity and ensure smooth performance.
Required Skills & Knowledge:
- Bachelors degree in Computer Science, IT, or related field.
- Basic understanding of network systems, routing, and switching.
- Knowledge of VoIP, TCP/IP, BGP, OSPF, and other communication protocols.
- Basic understanding of Unified Communication tools (Call Manager, Unity, Voice Gateways).
- Preferred certifications: CCNA, CCNP, or equivalent.
- Strong troubleshooting and problem-solving skills.
- Good verbal and written communication.
- Ability to work independently and in a team.
- Willing to work in 24x7 rotational shifts.
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