SME / CRM - Customer Success / Client Support- Salary: 9LPA TOP MNC

* Work Location : Hyderabad

Process: Customer Success / B2B Sales Support / Customer Service / Google AdWords

Designation: SME / SPE (Individual Contributor)

CTC Max.: 9 LPA + NSA (Expect 30% Hike on Current Salary).

Shift timings: Rotational Shifts Flexible

Mandatory Experience: -

* Must have Min. 1yr+ in Customer Service or Sales from International Voice process

Qualification: Any Graduate / Post Graduate

Eligibility:

SME Level Must have Min. 4yrs+ in International Sales - Voice Process

SPE Level Must have Min. 1yrs+ in Customer Service or Sales from International BPO Voice Process Experience.

Job Description:

Position Summary Customer Service

We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.

Responsibilities

This position involves the following:

• Provide exceptional support for our applications and associated services
• Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc
• Meet and exceed service level goals
• Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
• Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

Preferred Qualifications

• General understanding of internet technologies
• Understanding of Windows XP and Apple OS 10 a plus
• Experience using a plus
• Demonstrated customer service skills to be able to solve customer service issuesboth technical and account related
• Self-motivated, highly collaborative, creative, goal-oriented and team-centric
• Superior oral and written communication skills
• Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
• Attention to detail, excellent organizational skills, superior time management skills
• Ability to work in a collegial fashion with peers in other organizational units
• Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
• Previous experience in a customer or technical support role a plus
• Bachelors degree or higher in a relevant field preferred

Basic Requirement:

1 + years experience in Customer Service or Sales Process from International BPO Voice Process Only.

* Experience working in an external client facing environment

* Strong Excel and MS Office skills

* Ability to work cross-functionally across internal and external stakeholders with a high bias for action

* Sound judgment, attention to detail and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule

* Comfort and experience with a fast paced start-up environment

* Fluent in English & an excellent communicator

Mandatory Check List:

* Experience Candidates Must have Relieving Letters & Form 16 from All companies worked

* All Candidates should have Education Certificates th + Graduation Certificates with PC & CMM)

* Must have Pancard + Aadhar Card + Passport / Election ID Card

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More Details Contact : / /

************* Applicants available to Join immediately would be preferable *************

Thanks & Regards,

Sana

Team HR

FUTURZ CONSULTANCY SERVICES

Himayath Nagar, Hyderabad