Customer Care Executive

3 days ago

Edapally North Kochi Kerala, India Joshaar Clothings Full time ₹ 1,20,000 - ₹ 2,79,027 per year

We are looking for a proactive and customer-focused Customer Care Executive to manage online customer interactions, follow-ups, and after-sales support. The ideal candidate will have excellent communication skills, the ability to handle customer concerns with patience and professionalism, and a strong commitment to ensuring customer satisfaction.

Key Responsibilities

  • Handle customer queries through phone calls, emails, WhatsApp, and online platforms.
  • Provide timely follow-up on pending customer requests and orders.
  • Manage after-sales support, including issue resolution and customer feedback collection.
  • Maintain accurate customer records and update CRM systems.
  • Coordinate with internal teams (sales, production, logistics) to ensure smooth order execution.
  • Identify customer needs and provide appropriate solutions.
  • Ensure high levels of customer satisfaction and build long-term relationships.
  • Prepare daily/weekly customer interaction reports.

Required Skills & Qualifications

  • Female candidates preferred.
  • 1–3 years of experience in customer care or customer support (online/telephonic).
  • Excellent verbal and written communication skills in English.
  • Proactive, confident, and customer-oriented.
  • Ability to handle customer issues calmly and professionally.
  • Spoken Hindi is an added advantage.
  • Experience with CRM tools (Zoho CRM or similar) is desirable.
  • Basic computer skills (MS Office, Email, WhatsApp Business, etc.).

Personal Attributes

  • Empathetic, patient, and good listener.
  • Strong problem-solving skills.
  • Organized and able to multitask.
  • Positive attitude and team player.

Job Types: Full-time, Permanent

Pay: ₹10, ₹23,802.71 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer relationship management: 2 years (Preferred)

Work Location: In person

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