Dialer Engineer

1 week ago


Gurgaon, Haryana, India Worxpertise Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role Profile : Dialer Engineer

Job Requirements:

  • Manage and optimize automated dialer systems to maintain high operational efficiency.
  • Monitor call campaigns and make real-time adjustments to improve performance.
  • Generate daily, weekly, and monthly reports on dialing metrics and performance.
  • Collaborate with the IT team to troubleshoot technical issues.
  • Ensure compliance with all relevant regulations and company policies.
  • Train and support customer service teams on using the dialer system effectively.
  • Analyze data to identify trends and areas for improvement.

Skills :

  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of industry regulations and compliance standards

Qualifications :

  • Bachelor's degree in Business, IT, or a related field.
  • Proven experience with dialer systems in a customer service environment.

Experience :

  • Minimum 2 years work experience


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