Dialer Engineer
1 week ago
Role Profile : Dialer Engineer
Job Requirements:
- Manage and optimize automated dialer systems to maintain high operational efficiency.
- Monitor call campaigns and make real-time adjustments to improve performance.
- Generate daily, weekly, and monthly reports on dialing metrics and performance.
- Collaborate with the IT team to troubleshoot technical issues.
- Ensure compliance with all relevant regulations and company policies.
- Train and support customer service teams on using the dialer system effectively.
- Analyze data to identify trends and areas for improvement.
Skills :
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Knowledge of industry regulations and compliance standards
Qualifications :
- Bachelor's degree in Business, IT, or a related field.
- Proven experience with dialer systems in a customer service environment.
Experience :
- Minimum 2 years work experience
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