Backend Executive

1 day ago

Sakinaka Mumbai Maharashtra, India 29be4aaf-2c14-4240-b395-f22e5d574f3c Full time ₹ 2,16,000 - ₹ 2,40,000 per year

Job Title: Backend Executive - eCommerce.

Location: Andheri, Mumbai

Company: Omizoo

Website:

About Omizoo

Omizoo is a women-first footwear brand building comfortable, stylish everyday shoes for "Women Who Move" – at prices that work for Bharat. We are a young, fast-growing startup and are looking for someone who can own our day-to-day backend operations.

Job Description

Order & Customer Coordination

Coordinate with customers via WhatsApp and phone for:

  • Cash on Delivery (COD) order confirmation
  • Address verification and corrections
  • Basic product and order-related queries
  • Maintain a polite, clear and solution-oriented communication style.

Order Processing & Backend Management

  • Manage orders on Shopify – checking new orders, updating status, basic edits where needed.
  • Coordinate order processing and shipments via Shiprocket (or similar logistics panel).
  • Ensure all orders are dispatched on time and track exceptions (RTO, delivery delays, etc.).

Reporting & Tracking

  • Prepare daily and weekly summary reports of:
  • Orders received, dispatched, delivered, cancelled, RTO
  • COD confirmations and failed attempts
  • At month-end, pull reports from Shopify/Shiprocket and prepare simple MIS for management.

General Operations Support

  • Maintain clean data for customer details and order history.
  • Coordinate with warehouse / operations team on packing and dispatches.
  • Flag recurring issues (e.g., courier problems, common customer complaints) to founders.

Desired Profile

  • Ideally 1–2 years of experience in e-commerce / operations / customer support (freshers with strong learning attitude can also apply).
  • Comfortable using basic online tools – Excel/Google Sheets, WhatsApp Web, email.
  • Prior exposure to Shopify and/or Shiprocket is a big plus (or willingness to learn fast).
  • Strong multitasking ability and attention to detail – you'll be handling many small but important tasks in parallel.
  • Good communication skills in English and Hindi (additional regional languages are a bonus).
  • Someone who is reliable, organized, and comfortable working in a small startup environment.

What We Offer

  • Opportunity to work closely with the founding team of a consumer brand.
  • A front-row seat to how a startup is built in its early stages.
  • Friendly, flexible and growth-oriented work culture.

Please Share your resume on -

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Work Location: In person

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