Customer Relationship Manager

2 weeks ago

Shamshabad Hyderabad Telangana, India S K Marketing Tiles & Taps Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Hiring: Customer Relationship Manager / Executive – CRM (Post Sales) – Female Only

Industry: Luxury Home Décor & Interior Design

Company: Celes'tile (World of Stones)

Work Location: Shamshabad (New Office Premises – Transition Phase)

Interview Location: Srinagar Colony, Yusufguda, Hyderabad – 500073

Position: Customer Relationship Manager / Executive – CRM (Post Sales)

Experience: 1–5 years

(Experience in luxury home décor/interior design/customer handling is an advantage but not mandatory)

Education: MBA, BBA, or any Graduation

Languages: English, Hindi, Telugu (Preferred)

Immediate Joiner: Advantage

Profile Requirement: Soft-spoken, pleasing personality, customer-focused.

Key Responsibilities – CRM (Post Sales)1. Customer Handling & Support

  • Act as the primary point of contact for customers after the sale.
  • Maintain consistent communication to ensure smooth post-sales service.
  • Provide updates on order processing, dispatch, delivery, and installation timelines.
  • Handle customer queries and ensure prompt resolutions.

2. Order Coordination

  • Coordinate with logistics, warehouse, and operations teams for accurate and timely delivery.
  • Ensure all documentation, billing, and order confirmations are complete and error-free.
  • Monitor the entire order lifecycle from showroom to installation.

3. Installation & Service Coordination

  • Schedule installation appointments with installers and service partners.
  • Follow up to ensure installation quality meets company standards.
  • Address installation or service issues by coordinating with internal teams.

4. Customer Follow-Up & Relationship Management

  • Conduct post-installation follow-ups to ensure customer satisfaction.
  • Maintain long-term relations to drive repeat purchases and referrals.
  • Inform customers about new products, collections, promotions, and events.

5. Complaints & Issue Resolution

  • Log customer complaints systematically and track them until closure.
  • Work with technical and service teams for quick resolutions.
  • Maintain TAT (Turn Around Time) for all customer issues.

6. Documentation & Reporting

  • Maintain structured records of customer interactions, orders, complaints, and service notes.
  • Prepare daily/weekly MIS reports for management review.
  • Update CRM software with customer updates and service actions.

7. Showroom Support (If Required)

  • Assist walk-in customers during peak hours.
  • Maintain showroom standards and support front-end operations when needed.

8. Brand Representation

  • Represent Celes'tile in a polished, professional manner aligned with luxury brand values.
  • Ensure every customer receives a premium post-sales experience.

Why Join Us?

  • Work with a leading Luxury Home Décor & Interior Styling brand
  • Strong growth path into Senior CRM, Customer Success, or Operations roles
  • Training, professional development & leadership exposure
  • Premium work environment with elite clientele

To Apply

Email:

WhatsApp:

Job Types: Full-time, Permanent

Pay: ₹25, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Shamshabad, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Master's (Preferred)

Experience:

  • Client relations: 3 years (Required)
  • Inside sales: 2 years (Required)

Language:

  • Hindi (Required)
  • English (Required)

Location:

  • Shamshabad, Hyderabad, Telangana (Required)

Willingness to travel:

  • 25% (Preferred)

Work Location: In person

  • Customer Relationship Executive

    3 days ago

    Hyderabad, Telangana, India Loveco Photography Full time

    **Job Overview** We are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless...

  • Customer Relationship Associate

    1 week ago

    Hyderabad, Telangana, India Bettersource Beverage Private Limited Full time

    _**Prospecting and Lead Generation**:_ **Key Responsibilities**: - Identify potential customers through research, cold calling, networking, and other methods. - Qualify leads and assess their needs and potential for sales. **Sales Presentations and Demonstrations**: - Conduct product demonstrations and presentations to prospective clients. - Explain the...

  • Customer relationship manager

    1 week ago

    Hyderabad, India Flow Interio Private Limited Full time

    Job Title: Customer Relationship Manager Company: Flow Interio Pvt Ltd Location: Madhapur About Us: At Flow Interio Pvt Ltd, we specialise in delivering innovative and high-quality interior solutions tailored to our clients' unique needs. With a commitment to excellence and a passion for design, we strive to create inspiring spaces that enhance the lives of...

  • Customer relationship manager

    1 week ago

    Hyderabad, India Flow Interio Private Limited Full time

    Job Title: Customer Relationship Manager Company: Flow Interio Pvt Ltd Location: Madhapur About Us: At Flow Interio Pvt Ltd, we specialise in delivering innovative and high-quality interior solutions tailored to our clients' unique needs. With a commitment to excellence and a passion for design, we strive to create inspiring spaces that enhance the lives of...

  • Customer relationship manager

    1 week ago

    hyderabad, India Flow Interio Private Limited Full time

    Job Title: Customer Relationship Manager Company: Flow Interio Pvt Ltd Location: Madhapur About Us: At Flow Interio Pvt Ltd, we specialise in delivering innovative and high-quality interior solutions tailored to our clients' unique needs. With a commitment to excellence and a passion for design, we strive to create inspiring spaces that enhance the lives of...

  • Customer relationship manager

    1 week ago

    Hyderabad, India Flow Interio Private Limited Full time

    Job Title: Customer Relationship ManagerCompany: Flow Interio Pvt LtdLocation: MadhapurAbout Us:At Flow Interio Pvt Ltd, we specialise in delivering innovative and high-quality interior solutions tailored to our clients' unique needs. With a commitment to excellence and a passion for design, we strive to create inspiring spaces that enhance the lives of our...

  • Customer Relationship Management

    2 weeks ago

    hyderabad, India Huemn Full time

    Job OverviewWe are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer...

  • Customer Relationship Manager

    3 weeks ago

    Hyderabad, India Intellectt Inc Full time

    Customer Relationship Manager (CRM) Hyderabad, India (Onsite from day one) About the Role We are looking for a presentable and manageable Customer Relationship Manager to join our IT and Software Development company in Hyderabad, India. The ideal candidate will maintain strong client relationships, manage clients, and manage the show by ensuring smooth...

  • Customer Relationship Manager

    3 weeks ago

    Hyderabad, India Intellectt Inc Full time

    Customer Relationship Manager (CRM)Hyderabad, India (Onsite from day one)About the RoleWe are looking for a presentable and manageable Customer Relationship Manager to join our IT and Software Development company in Hyderabad, India. The ideal candidate will maintain strong client relationships, manage clients, and manage the show by ensuring smooth...

  • Customer Relationship Manager

    3 weeks ago

    Hyderabad, India Intellectt Inc Full time

    Customer Relationship Manager (CRM) Hyderabad, India (Onsite from day one) About the Role We are looking for a presentable and manageable Customer Relationship Manager to join our IT and Software Development company in Hyderabad, India. The ideal candidate will maintain strong client relationships, manage clients, and manage the show by ensuring smooth...