IT Helpdesk Engineer

4 days ago

Bengaluru, Karnataka, India LitSpark Solutions Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Key Responsibilities

  • Serve as the first point of contact for internal users seeking technical assistance via calls, emails, or ticketing tools.
  • Diagnose and resolve hardware, software, network, and system issues.
  • Install, configure, and troubleshoot computers, printers, operating systems, and authorized software.
  • Support Microsoft Windows, Office 365, email configurations, VPN, and basic networking.
  • Manage user accounts, permissions, and access rights following IT policies.
  • Escalate complex issues to Level 2/3 teams and follow up for timely resolution.
  • Maintain accurate logs of issues and solutions within the ticketing system.
  • Ensure smooth functioning of IT equipment used in office operations (laptops, desktops, routers, biometrics, etc.).
  • Assist in onboarding/offboarding employees from an IT standpoint.
  • Perform routine system maintenance and updates when required.
  • Follow IT security and compliance protocols at all times.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, or related field (preferred).
  • 3-5 years of experience in IT support or helpdesk roles.
  • Strong understanding of Windows OS, Office 365, basic networking, and system troubleshooting.
  • Familiarity with ticketing tools (e.g., Jira, Freshservice, Zendesk).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to prioritize tasks and manage time effectively.
  • Customer-centric approach with patience and professionalism.
  • Knowledge of Active Directory, Azure AD, and basic scripting.
  • Experience with remote troubleshooting tools.
  • Understanding of IT security best practices.

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Application Question(s):

  • What is your overall and relevant experience?
  • What is your current location?
  • What is your Current CTC?
  • What is your expected CTC?
  • What is your notice period and how soon you can join?

Work Location: In person

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