Microsoft Endpoint Configuration

3 days ago

Bengaluru, Karnataka, India Zensar Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Experience: 4 to 11 Years

Location: Pan India

Shift: Rotational

Job Description for SCCM, Intune & Workplace Support

RESPONSIBILITIES

Responsibilities for this role include, but are not limited to:

· Create, deploy, monitor, and troubleshoot software installs\deployments\updates.

· Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level.

· Provide primary level 3 support to Deskside Support Teams.

· Troubleshoot VMware VDI machine deployments for Windows devices.

· Troubleshoot image deployments for Windows devices.

· Troubleshoot Autopilot image deployments for Windows Laptop devices.

· Performance analysis of Windows devices, both physical and virtual.

· Building queries, data gathering and reporting to aid support and maintenance of the end user computing environment.

· Ensure adherence to established IT standards and processes while proactively highlighting opportunities for improvement.

· Ensure documentation for processes and procedures are created and maintained.

· Advocate for the end user and proactively manage risk, impact and user experience.

· Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.

· Communicate clearly with stakeholders to ensure they are kept up to date with progress on open issues, and follow-up on all open and pending issues.

· Escalate issues to the wider support teams, vendors and team leaders as necessary.

· Identify persistent problems and work with wider teams to resolve them.

· Provide training and guidance on best practices to our user community.

· Look for service improvement and ticket reduction opportunities.

· Ensure controls and policies are always adhered to.

QUALIFICATIONS & EXPERIENCE

· Previous experience working in an IT support role

· Experience of Microsoft Endpoint Configuration Manager (SCCM) Software\Image\Patch deployment and troubleshooting.

· Experience of Microsoft Intune and Autopilot.

· Excellent knowledge of MS Windows10 and 11, O365.

· Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP.

· PowerShell scripting experience.

· VMware vSphere and Horizon experience.

· Demonstrated ownership of Level 3 desktop support issues, while working closely with Levels 1&2, other internal teams and 3rd Party vendor support.

· Solid communications skills for documentation and knowledge transfer upon problem resolution.

· Ability to work independently without intensive oversight.

· Experience in working with global teams.

· Strong interpersonal skills.

· Positive, team centric attitude.

· Organized.

· Committed to continual improvement.

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