Service Coordinator

Position: Service CoordinatorCompany: Moonair Home Appliances Pvt Ltd, Ghukna / Meerut Road, Ghaziabad

Working Hours: 11:00 AM to 8:00 PM

Working Days: 6 days a week

Salary: ₹15,000 to ₹20,000 per month

• Key ResponsibilitiesAct as the central point of coordination for all service activities: receiving service requests, assigning tasks to the field/service team, tracking job progress and ensuring timely completion.
• Liaise with customers to schedule service calls, confirm appointments, follow-up on service completion and gather feedback.
• Maintain accurate records of service jobs, parts used, technician visits, service status, escalations and follow-ups in the system.
• Communicate with internal teams (sales, logistics, spare-parts, quality) to ensure required parts and resources are available for service jobs.
• Monitor the performance of the service team: track metrics such as first-visit resolution, time-to-service, customer satisfaction and escalate issues when needed.
• Ensure service standards are adhered to: service team carries appropriate tools, parts, report formats; customer is briefed about service work and any additional charges/parts required.
• Assist in service inventory management: spare-parts tracking, replenishment alerts and coordination with procurement/logistics.
• Handle customer complaints and coordinate escalation/resolution with the concerned team. Provide status updates to customers and ensure closure.
• Provide regular reports (daily/weekly) on service activity, job status, pending calls, customer feedback and improvement opportunities.
• Work to enhance customer experience: ensure professionalism of service staff, timely communication with customers, and proactive service suggestions where applicable.
• Required Skills & QualificationsEducation: Diploma/Graduate in any discipline; background in customer-service, coordination or field service preferred.
• Prior experience (preferably 1-2 years) in service coordination, customer service, dispatch/field support in home appliances / manufacturing / consumer-durable sector is a plus.
• Strong communication skills (verbal & written) in Hindi and English; customer-facing confidence.
• Good organisational ability: able to manage multiple service jobs, priorities, technicians and customer calls concurrently.
• Proficient in MS Office (Excel, Word) and comfortable managing service records, tracking spreadsheets or service management software.
• Ability to troubleshoot basic service-/parts coordination issues, escalate properly and follow through to resolution.
• Customer-focused attitude: listens to customer's issues, keeps them informed, follows up until satisfactory resolution.
• Team-player: works with service technicians, logistics, internal teams and external vendors/partners as required.
• Availability to work on 6-day schedule, flexible to occasional extended hours/urgent service calls.
• What We OfferAn opportunity to join a growing home-appliance brand (Moonair) based in Ghaziabad/Delhi-NCR region.
• Stable working hours (11 AM to 8 PM) with 6-days working week.
• Salary in the range of ₹15,000-20,000 per month, depending on skills and experience.
• A role that gives ownership of service coordination — you'll ensure our customers receive prompt, professional service and drive high satisfaction.
• A friendly work culture where you'll interact with service team, operations, customers and management, gaining experience in field service operations of consumer-durables.