Customer Relation Associate- Intern
2 days ago
Key Responsibilities
- Monitor mentors' daily activities and ensure they meet communication and connection targets.
- Track mentor performance, including connection status, student engagement, and complaint resolution.
- Maintain and manage the mentor community through consistent coordination and support.
- Ensure accurate and complete sharing of mentor-related data across systems.
- Assist in planning and organizing activities or initiatives for mentors.
- Support newly onboarded mentors during their initial weeks and help them adapt to processes.
- Identify recurring issues faced by mentors or students and propose practical solutions.
- Ensure all mentors follow communication guidelines and comply with call checklists.
Required Skills & Qualities
- Strong coordination and communication abilities.
- Proficiency in Google Sheets, Excel, and basic CRM tools.
- Good problem-solving and follow-up skills.
- Empathy, patience, and professionalism when dealing with mentors and students.
- Attention to detail and strong organizational skills.
- Graduate in any discipline (freshers welcome).
Job Type: Internship
Contract length: 3 months
Pay: ₹5, ₹10,000.00 per month
Work Location: In person
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