Customer Care Executive

13 hours ago

Ramesh Nagar HO Delhi Delhi, India BR Ceramics Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description – Customer Care Executive (Tile Industry)

Position: Customer Care Executive

Industry: Tiles / Ceramics / Building Material

Location: Mansarovar Garden , Ramesh Nagar

Preference: Female candidates/ Candidates within 20-25 min of Travelling within 10Km of Radius

Role Overview

The Customer Care Executive will manage customer queries related to tile products, coordinate with the sales & showroom team, support order processing, and ensure smooth customer experience. The role requires strong communication and understanding of tile specifications, sizes, finishes, and application areas.

Key Responsibilities

  • Handle incoming calls, WhatsApp messages, and email inquiries from customers, dealers, and architects
  • Provide accurate information on tile products, sizes, finishes, stock availability, pricing, and lead time
  • Assist customers with product selection by understanding their requirements (floor, wall, parking, elevation, etc.)
  • Coordinate with the warehouse team for stock checks, dispatch status, and delivery timelines
  • Support the showroom team in guiding walk-in customers with product options
  • Manage and update customer details, inquiry status, and follow-ups in CRM/ERP
  • Coordinate sample dispatches to customers, dealers, and architects
  • Address customer complaints related to delivery, quality, or installation and escalate when required
  • Follow up on quotations, order confirmations, and payments as instructed
  • Maintain communication with sales team regarding order progress and customer updates
  • Prepare daily/weekly customer interaction reports
  • Ensure high customer satisfaction by providing timely and accurate support

Skills & Competencies

  • Good knowledge of tiles, sizes, finishes (glossy, matte, carving, etc.), applications, and basic installation terms
  • Strong communication skills (Hindi/English)
  • Customer-first approach and problem-solving ability
  • Good coordination and follow-up skills
  • Basic computer knowledge (Excel, WhatsApp Business, Email handling)
  • Ability to multitask in a busy showroom/office environment

Qualification & Experience

  • Minimum 12th pass / Graduate
  • 1–3 years of experience in customer service or showroom support
  • Experience in tile or building material industry preferred

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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