Customer Care Executive

4 days ago

Kadubeesanahalli Bengaluru, India Globiva Services Private Limited Full time ₹ 2,40,000 - ₹ 2,88,000 per year

Job Description:

We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

  • Handle customer queries and complaints via calls professionally and promptly
  • Maintain service quality as per Flipkart standards
  • Ensure quick resolution and customer satisfaction in every interaction
  • Update call records and maintain accurate documentation
  • Coordinate with internal teams to ensure issue closure
  • Meet performance targets including attendance, quality, and productivity

Eligibility Criteria:

  • Minimum education: 12th pass (Higher Secondary) or above
  • Minimum 1 year of experience in any field/domain
  • Strong fluency in both English and Hindi (verbal communication)
  • Must be willing to work in rotational shifts
  • Immediate joiners will be given priority

Salary & Benefits:

  • CTC: ₹26,000/month
  • Take-Home Salary: ₹22,000/month
  • Attendance Bonus: ₹3,500/month
  • Performance Incentives: Up to ₹80,000/month based on KPIs
  1. Interview Process (Online):HR Screening Round
  2. Versant Test (Level 5 qualification mandatory)
  3. Operations Round
  4. Client Round (Final Selection)

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