Subject Matter Expert

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Subject Matter Expert

Business: Issuer Service Operations

In this role, you will:

Impact on the Business

Contribution towards sustainable savings in relation to Process EfficienciesSupporting each global product on a regional basis by function or market.To plan for standardization of ISV processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.The role holder is expected to spend 100% of the time in operations.The role holder is primarily expected to perform reviewer's role and work towards improving the quality of the process. However, depending on the process requirement, individual will also be expected to perform Inputter's role.

Customers and/or Stakeholders

Supporting Corporate Trust & Loan Agency, covering US, Europe, MENAT and APAC for multiple clients Establish and maintain effective relationship with customer, business areas, ICSD's and identify areas of service improvements.Adhere to defined process KPIs and PLAs.Proactively identify and improve on service delivery.Engagement with Business Partners to understand and work on improving customer satisfaction.Problem situations are proactively identified, resolved, and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.Customers are kept fully informed of progress.Updates and procedural changes obtained are cascaded / recorded.Enhance systems and business knowledge relating to customers / processes and cascade to teams

Leadership and Teamwork

Deputize the line manager in his / her absence and manage team / deliverables effectively.Responsible for coordinating and implementation of process improvement initiatives; deliver process training to build a strong bench of technically strong cross trained team members.Be aware of all the errors and issues within the team; demonstrate collaborative approach to seek inputs from all team members and implementation of controls to avoid re-occurrence.Constructive feedback sharing with team members to uplift the quality and accuracy of the process.Coordinate with team to ensure UAT testing is completed within agreed deadlines.Demonstrate ownership and accountability to manage BAU deliverables.  Execute cross training plan to build a strong bench of technically strong cross trained team members.Motivate and develop team members and subordinate to meet business objectives.Ensure that OJT (On the Job) training for new joiner is conducted as per the plan, feedback is shared regularly with trainee and manager; escalation reporting is done on a timely manner.

Operational Effectiveness and Control

Continually assess the risks inherent in department processes and procedures.To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Regularly review operational effectiveness, control adequacy and procedures. Procedural changes / new initiatives are fully communicated to and implemented.Ensure escalation process is in place and is effective. Issues / problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.Exhibits ownership of the businessBe adherent to the audit standards of the group and compliant to all the policies and procedures. Nil breaches in all group and risk policy. Audit, CCO and Compliance reviews rated as 'satisfactory'.Driving awareness within team of any new policy, procedures or code that needs adherence. Ensure completion of all mandatory training on time.Timely and accurate publishing of MI/ReportsEncourage and monitor team member to consistently maintain a high level of customer service.Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilization at all times.Contribute to contingency planning for the teams / sections.

Role Context

Role Specification:

Ensure quality deliverables by virtue of right kind of reviews.Regular liaison with business partners, clients and ICSD's.

Business specifications for this role outlined below:

Product Range / functions would include Corporate Trust & Loan AgencyInvolvement in processing and technical aspects of the businessResponsible functionally across multiple regions (where applicable) serviced out of ISV KOLIncreasing complexity. 3- 6-month lead time to achieve threshold competency for new hires.Manage transformation and growth.

Business Impact:  

Given the criticality of the process, this role requires the job holder to adhere to process and FIM guidelines to ensure NIL impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts. Financial LossRegulatory ImpactReputational DamageAudit Findings / FIM BreachIncreased Operational Risk..

Management of Risk (Operational Risk / FIM requirements)

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Staff will be undertaking a high risk role hence is expected to be fully aware and cognizant of the requirements of financial crime risk polices and guidelines such as AML/Sanctions etc. to be able to effectively manage financial crime risk. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Major Challenges

High and increasing awareness required across single or multiple products / single or multiple regions / single or multiple jurisdiction due to following: (AML/SANCTIONS/CASS/FATCA) The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators/SME's to achieve target KPIs.The role will demand a daily balance of delivering an excellent client service within the standard ISV model of promoting continuous improvement of ISV processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies.The major challenge for this role is to continuously manage deliveries within the specified time limit with NIL errors.

To be successful in this role, you should meet the following requirements:

Degree in finance and accounting and/or related qualifications and/or relevant work experience.Excellent knowledge in accounting principles and fundamentals of accounting. Basic knowledge of Custody, Depository, Capital Markets and Financial InstrumentsExcellent knowledge of MS Office, with good numerical and analytical skills.  Effective Time Management and ability to multi task work and priorities to meet defined deadlines. Able to deliver under challenging environment with tight timelines, and ability to build excellent rapport and working relationship with other departments and jurisdiction; thus ensuring smooth operations.Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.Ability to learn quickly and transfers knowledge appropriately Proactive in implementing and driving solutions Should have demonstrated behavior in line with HSBC values Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators. Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any). Responsible for the implementation of Group Compliance Policy as is applicable to this role.

What additional skills will be good to have?

Prior work experience or academic background in any of the below listed product line would be preferred:Corporate Trust / Bond IssuanceSyndicated Loan OperationsAdditional qualifications in finance or accounting i.e. CA/CFA/MBA/CS/ICWA etc. would be preferred.

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

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