Support specialist

2 weeks ago

Noida, Uttar Pradesh, India Enirmaan Techsolutions Private Limited Full time ₹ 2,16,000 per year

Job Summary:

We are looking for a
Customer Support Executive – Chat Process
to assist customers through chat, email, and calls. The role involves addressing queries, resolving issues, and providing guidance related to healthcare services, insurance policies, and emergency support.

Budget is upto 18 K/Month

Key Responsibilities:

  • Handle customer queries via chat, email, and calls in a professional and empathetic manner.
  • Book virtual doctor consultations and diagnostic appointments.
  • Guide employer-provided group mediclaim policies.
  • Assist in choosing the right hospital or clinic.
  • Coordinate emergency support such as ambulance or doctor assistance.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve escalations.
  • Share feedback and insights to improve processes and customer experience.
  • Ensure high levels of customer satisfaction and support.

Requirements:

  • Minimum: High school diploma / graduate preferred.
  • Strong communication skills (written & verbal).
  • Ability to remain calm and professional in stressful situations.
  • Prior experience in customer support / non-voice process preferred.
  • Candidates with a marketing/customer-facing background will be an added advantage.

Reporting To:
Customer Experience Team Lead

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