Recovery/ Collection Agent

11 hours ago


Mumbai, Maharashtra, India F Jobs Full time ₹ 2,00,000 - ₹ 8,00,000 per year
Job Title: Recovery / Collection Agent – Credit Card

Department: Collections / Recovery
Industry: Banking & Financial Services
Location: SantaCruz West, Mumbai
Employment Type: Full-Time


Job Summary:

We are looking for a Graduate in Finance with hands-on experience in banking collections or credit card recovery. The role involves managing delinquent accounts, recovering overdue payments, and maintaining customer relationships while ensuring compliance with regulatory and organizational guidelines.


Key Responsibilities:
  • Contact customers with overdue credit card or loan accounts to negotiate repayment or settlement plans.

  • Ensure timely recovery of outstanding dues through effective communication and follow-ups.

  • Maintain accurate records of all collection activities in the system.

  • Coordinate with internal teams (Risk, Legal, Operations) for escalations and resolutions.

  • Adhere to RBI and company compliance standards during all collection activities.

  • Meet and exceed assigned monthly and quarterly recovery targets.

Required Qualifications & Experience:
  • Education: Graduate in Finance, Commerce, or related field (mandatory).

  • Experience: Minimum 1–3 years as a Collection Agent / Recovery Officer in the Banking or Credit Card industry.

  • Skills: Strong negotiation, communication, and problem-solving abilities.

  • Familiarity with Collection Management Systems (CMS) and MS Office.

  • Knowledge of banking recovery procedures and regulatory compliance.


Key Performance Indicators (KPIs):
  • Recovery percentage and target achievement.

  • Number of resolved delinquent accounts.

  • Compliance and quality standards adherence.


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