Project and Portfolio Services Manager

Job Title: Project and Portfolio Services Manager

Purpose of the role  

• The GPMO Programme and Project Services Manager supports the Project Management Office (PMO) of a Programme, this role provides assistance to the Programme Manager to successfully deliver the programme from definition to closure. They will act as a source of guidance, governance and metrics on global programmes/projects supporting the Programme Manager for strategic decisions. They will lead a team of Project Services Officers and Programme and Project Services Analysts working on the same programme or projects related to the programme. They are responsible for adherence to Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with their colleagues in

In this role, you will:

Principal Accountabilities: 

Key activities and decision making areas

Value Creation

• Builds the project team confidence though demonstration of knowledge and experience; takes an active role in contributing ideas to development of the project in line with the requirements and the framework, oversees development of a programme plans and recommends measures to optimise the plan making it more effort, time and cost effective for the portfolio
• Supports the Programme/Project Manager and Business Representatives in defining required scope, quality, cost and effort
• Identifies and manages change requests, is able to estimate its impact to scope, time, budget and effort, provides the sustainable value to the organisation by improving the efficiency of how projects are managed
• Asks questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
• Proactively monitors the project execusion to effectively identify risks/ issues, analyses risks/ issues to understand impact on scope, cost and time to define the mitigration and contingency plan
• Tracks and reports financial performance metrics and builds budget control to manage expenses
• Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
• Sets the pace and operating rhythm, drives a culture of achievement and ensures pace by identifying and removing barriers to programme/project success
• Ensure of quality audit and quality of reports; share ideas on implementing new quality standards and quality tools
• Supervises and leads the programme/project to ensure that the goal is achieved
• Keeps focus on the medium and long term goals and the Group's values particularly when under short term pressure

Typical Targets and Measures

• Target
• Support Programme/Project manager to deliver programmes/projects and achieve stated revenue and costs benefits
• Measure
• % of target delivered against plan
• Target
• Support provided to deliver projects on time and within budget
• Measure
• % of projects/programmes completed within baseline schedule
• % of projects/programmes completed within baseline budget
• Target
• Delight our partners through delivery of exceptional service
• Measure
• Improvement in Business

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

• Working with multiple delivery and business partner teams
• Monitoring and controlling projects to meet timescales and to ensure highest quality necessary in a competitive market place
• Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case, with key focus on timely definition of benefits' realization KPIs
• Managing stakeholders
• Identifying/focusing on internal and external dependencies
• Leading and developing self and others

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• Support Project and Programme Managers to manage change through project delivery. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand alone or part of a Programme. The jobholder will be expected to exercise independent initiative in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. He / She will be expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct

Management of Risk

• The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. Adhere to the Groups standard tools and methodologies :
• Transformation Project/Programme Management Framework
• Group Standard Business Case
• Transformation Tools like Clarity & Open Workbench

To be successful you will:

Knowledge

• Strong knowledge of Business Transformation Frameworks (BTF), methodologies and best practice

techniques

• Strong knowledge of the project/programme/change lifecycle
• Strong knowledge of the purpose, value, culture and fundamentals of Global Transformation Team
• Strong knowledge of banking/HSBC and understanding of how change drives benefits for HSBC, its customers
• and other stakeholders

Experience

• PMO/PM skills and experience, including examples of the delivery of on time and on budget – a driver with bias
• towards delivery at pace and controlling project outcomes
• Extended experience of working in a banking environment
• Multi-year experience of working in a change environment as PMO/PM
• Strong verbal and written communication skills and solid experience in face to face presentation
• Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, GPDM, etc)

Capabilities

• Planning and Plan Management
• Risk and Issues Management
• Financial and Budget Management
• Tracking, Reporting and Governance
• Change and Implementation Management
• Stakeholder Management
• Resource and Team Management
• Leading self and Others
• Impactful Communication
• Influencing and Decision Making
• Problem Solving and Critical Thinking
• Delivery at Pace
• Achieving excellence
• Collaboration
• Embracing Change
• Global Mindset
• Customer Empathy
• Commerciality

Qualifications and Accreditations

• PMP training or certification - Optional
• P3O or equivalent certification – Optional
• MSP - Optional

Hsbc.Com/Careers

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***