E-Commerce Specialist

About CleanHarbors

Clean Harbors Inc. ) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company's Chairman and CTO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: Analyst – Ecommerce

Experience: 6 + Years

Location: Bengaluru, India

Shift Timings: 3:00 pm - 12:00 am IST

Must Have Skills: Ecommerce Domain Knowledge, Advanced Excel, Data Management. 

Role Brief:

Clean Harbors is seeking an Ecommerce Specialist to work with our Ecommerce team to support the day-to-day activities in a newly established Ecommerce initiative.   The Ecommerce Specialist will work closely with cross-functional teams to ensure customer delight as it relates to use of the product, process of ordering and ultimately satisfaction in receiving the product. The Ecommerce Specialist must be able to work in a fast-paced and every changing environment. This role will perform administrative tasks including but not limited to verifying customer orders, making sure website content is appropriate and visually appealing to end users and assisting customer service with escalated cases as it relates to the Ecommerce process. 

• Have a strong knowledge of the Ecommerce space including customer service, marketing strategies and operational support

• Monitor, write, and update product content contained on e-Commerce websites.

• Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use

• Produce templates that streamline processes and keep these updated

• Collect, clean, and manage large datasets from multiple sources to ensure accuracy and reliability.

• Assist in writing/maintaining standards, and best practices for content creation, distribution, maintenance, and new product listings

• Work with marketing, supply chain and other relevant departments to provide updated content for assigned accounts to be shared across e-Commerce platforms

• Understand Email Marketing, SEO, Keyword Research, Google Analytics

• Develop subject matter expertise in assigned product categories and take ownership of daily business administration on Ecommerce

• Share SEO best practices, pricing policies, media assets, inventory, and/or pre-orders

• Use Spreadsheets or Excel (pivot tables, VLOOKUP's, etc.) in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement

• Ability to multitask and meet deadlines while maintaining attention to detail

• Work collaboratively with Supply Chain, field Branches, and Customer Care Center on usual or high impact cases and escalation

• Update/produce templates that streamline processes and keep these updated

• Highly Proficient in using applications like Word, Excel, and PowerPoint, etc. 

• Attention to detail and able to maintain confidentiality

• Experience in liaising with multiple stakeholders & changing management

• Experience in Magento tool and Adobe commerce.

Experience:

• Min 6+ years Ecommerce experience

• Strong written and oral communication skills

• Advanced Excel skills

• HTML Skills Preferred

• Ability to work in an ever-changing environment

• Strong organizational skills are critical to this role

• Hands-on experience in managing and maintaining Ecommerce content

• Familiarity with web design and a keen eye to detail

• Excellent communication and collaboration skills

• Experience of working with Magento or other ecommerce marketing tools

Academic Background: 

• Graduation in Technical Education/ Business (BE, MBA, Programming certification)