Head of Employee Services Operations

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Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Position Overview: The holder of this position is responsible for providing strategic and operational leadership to the India Employee Services organization, ensuring high-quality HR service delivery across multiple domains while driving innovation, efficiency, and excellence.

• Leadership and Team Management:

  • Lead and empower the Employee Services team to deliver outstanding support to internal customers through effective goal setting, coaching, and performance management.
  • Foster a culture of engagement, accountability, and continuous development.

• Performance Oversight:

  • Oversee service performance and productivity across all teams; analyze KPIs and metrics to identify improvement opportunities.
  • Initiate and execute quality, automation, and transformation projects to enhance service delivery and scalability.

• Employee Experience:

  • Champion employee experience within Employee Services by driving participation and follow-through on Employee Engagement Survey (EES) insights, ensuring consistent action planning and visible improvement.

• Stakeholder Collaboration:

  • Strengthen partnership with business and functional stakeholders by understanding needs, co-creating solutions, and driving measurable outcomes.
  • Promote process simplification, digital enablement, and data-driven decision making.

• Change Management:

  • Act as a change catalyst—model and encourage a growth mindset, inspire innovation, and lead the organization through change aligned with enterprise transformation priorities.

1. Global HRIS:

   • System Governance: Oversee HRIS implementation, maintenance, and compliance.
   • Process Automation: Enhance HR operations through automation, analytics, and digital transformation.
   • Data Integrity & Security: Ensure accuracy, security, and compliance of HR data across all regions.
   • Stakeholder Collaboration: Attend MBRs/QBRs and process KPI review meetings.
   • Vendor Management: Manage the Payroll vendor.
   • User Experience & Training: Improve system usability, training, and support to enhance adoption and efficiency.
   • Projects: Provide M&A execution support in terms of payroll processing and data stewardship.

2. Payroll, Benefits, Taxation & Compliance (India):

   • Payroll Execution/Ops: Lead end-to-end payroll operations, ensuring accuracy, timeliness, and compliance with Indian labor laws.
   • Benefits & Compensation: Manage statutory and voluntary employee benefits to enhance employee well-being and engagement.
   • Taxation & Statutory Compliance: Ensure adherence to Income Tax, PF, ESIC, Gratuity, PT, and other regulatory requirements.
   • Audit Participation: Participate in internal and external audits, providing necessary explanations and documentation.
   • Process Optimization: Drive automation and efficiency for seamless payroll and benefits administration.
   • Stakeholder Collaboration: Engage with HR, Finance, Legal, and government authorities for compliance and regulatory updates.
   • Employee Experience: Enhance payroll and benefits delivery to drive transparency, satisfaction, and trust.

3. Employee Lifecycle Operations (India):

   • End-to-End HR Operations: Oversee the entire employee lifecycle, from onboarding to exit, ensuring seamless processes.
   • Onboarding & Integration: Drive efficient new hire onboarding, documentation, and compliance with regulatory requirements.
   • Employee Records Management: Ensure accurate, secure, and compliant maintenance of HR data and personnel records, including cases related to data updates due to internal/global mobility and role changes.
   • HR Service Excellence: Optimize employee query resolution, self-service platforms, and process automation for efficiency.
   • Exit & Offboarding: Manage smooth offboarding, full & final settlements, and compliance-driven clearances.

4. Training and Consultancy (India, Poland, Philippines):

   • Strategic Leadership: Shape the vision for L&D, engaging with stakeholders and executives across Global Enterprise Solutions and Enabling functions.
   • Team Management: Lead and manage the People Development Partners (PDP) and trainers to ensure the delivery of high-quality, compliant services.
   • Performance Monitoring: Track productivity and performance against KPIs, implementing improvement measures as necessary.
   • Operational Efficiency: Drive process transformation and standardization in collaboration with BPE L&D, enhancing service delivery through qualitative and quantitative feedback.
   • Stakeholder Engagement: Build strong relationships with internal clients, external providers, and senior stakeholders, addressing concerns and gathering feedback.
   • Growth Initiatives: Identify and pursue growth opportunities for L&D services, including the development of new training delivery services.
   • Integration Support: Facilitate the integration of learning services from newly acquired scopes into the existing pipeline.

Who You Are

• Skillset:

  • Extensive knowledge of HR service delivery and employee experience management.
  • Proficient in HR Information Systems (HRIS) implementation, maintenance, and governance.
  • Expertise in payroll operations, benefits administration, and compliance with labor laws.
  • Strong analytical skills for KPI analysis and process optimization.
  • Proven ability in change management and fostering a culture of continuous improvement.
  • Excellent stakeholder management and collaboration skills across various functions.
  • Experience in leading and developing high-performing teams through coaching and mentorship.
  • Strong understanding of automation and digital transformation in HR processes.

• Experience:

  • Over 15 years of progressive experience in Human Resources, specializing in HR service delivery, HRIS, payroll, and employee lifecycle management.
  • Demonstrated success in leading large-scale HR initiatives and projects across diverse geographical regions.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity