Customer Experience Specialist

24 hours ago


Mumbai, Maharashtra, India Zigsaw Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Responsibilities
  • Make Calls to connect with leads in real time
  • Reply to Direct Chats to connect with them in real-time
  • Maintaining and following Sales processes and SOPs
  • Handling inquiries through Inbound Calls & Chat.
  • Build High-quality relationships with Prospects, Customers, and teams.
  • Maintain CRM database
  • Gather leads and customer information and update in CRM
  • Work with team to reach goals
  • Should be able to work late or come early if the work assigned is not completed
  • Provide correct recommendations, and information to the leads and customers
  • Participation in Team building activities and HR events
  • Lead Management
  • Lead Mining
  • Achieve Target
  • Coordinate with teams and ensure that the customer experience is not hampered
Education/Experience Requirements
  • Minimum High School completed
  • Graduate preferred
  • 1+ Sales & Customer Service Experience
  • Good Communication skills written and verbal. Persuasive speaking skills
  • Thorough understanding of prospecting and negotiation techniques
  • Self-control and Self-motivated
  • Empathy, Adaptability, Attentiveness, Patience & Ability to use Positive language
  • Effective Listening & Time management skills
  • Willingness to Improve & ability to admit when you don't have an answer or when you are wrong, Ability to receive feedback


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