Customer Service Executive
5 days ago
Role & responsibilities
Be Focused on achieving SLA defined by the project
Need work in coordination with Sales Team, Account Department and the Lodges
Updating trackers on daily basis
Previous voice/ email experience preferred
Visualizing, planning and achieving improvement in team productivity
Coach and help team members whenever required
Maintain healthy group dynamics
Should be flexible to work as per Process/Team Requirements
Coordinate with internal and external customers as necessary
Should be Familiarize with customer needs, specifications and support performance accordingnly
General shift (2 rotational week offs- Split or consecutive, Sunday fixed off)
Maintain and update internal reports
Handle both voice and non-voice customer interactions efficiently
Utilize Outlook for professional correspondence and scheduling tasks
Work on Excel for reporting, data tracking, and performance metrics
Engage with internal and external stakeholders to ensure smooth process delivery
Ensure timely resolution of customer queries while maintaining quality standards
Preferred candidate profile
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Customer Support Executive
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Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per yearProfile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.
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