Product Advocate Intern
16 hours ago
Bynry Inc. is a fast-growing B2B SaaS company revolutionizing utility management for small and mid-sized water, electricity, and gas providers worldwide. Our flagship product, SMART360, is an AI-enabled cloud-based platform that serves over 850,000 consumers monthly and processes $500 million in billing data annually across utilities in North America and beyond.
Based in Bavdhan, Pune, we're a dynamic 20-person team committed to making utility operations 35% more efficient and 28% more cost-effective through innovative technology solutions.
About SMART360SMART360 is a comprehensive utility management platform that helps water, electric, and gas utilities modernize their operations through customer experience management, work order management, asset management, meter data management, and mobile solutions.
About the RoleWe're seeking a creative and data-curious Product Advocate Intern who's excited about AI-powered content creation and customer analytics. This is a unique 6 months opportunity to learn how B2B SaaS companies support their customers while building practical skills in content creation, analytics, and customer advocacy.
You'll work closely with our customer success team, starting with guided support and progressively taking on more independent responsibilities as you learn about utility operations, our product, and customer needs.
What You'll DoContent Creation (AI-Powered):
Create video tutorials, how-to guides, and knowledge base articles using AI tools
Write blog posts and case studies showcasing customer success stories
Develop visual content (infographics, screenshots, workflow guides) with AI design tools
Build onboarding materials and quick-start guides for new customers
Learn to use AI for video editing, script writing, and content optimization
Assist in creating webinar presentations and demo materials
Analytics & Customer Insights:
Learn and use PostHog to track product adoption and user behavior
Collect and organize customer feedback from multiple channels
Analyze usage patterns and identify trends in customer engagement
Create reports on feature adoption, customer health metrics, and engagement
Present insights to the team with recommendations for improvement
Help identify at-risk customers based on analytics data
Customer Interaction:
Assist with customer onboarding sessions and product demos
Respond to customer questions and create FAQ content
Participate in customer calls to understand pain points and needs
Help organize and support webinars and training sessions
Engage with customers through community forums and social channels
Gather testimonials and success stories from happy customers
Core Skills:
Strong communication - Excellent writing and verbal skills in English
AI-tool savvy - Comfortable using AI tools for content creation, editing, and productivity (ChatGPT, Claude, video editing AI, design tools)
Quick learner - Eager to learn new software, tools, and industry concepts
Analytical mindset - Comfortable working with data and finding patterns
Customer empathy - Genuine interest in helping users succeed
Technical Comfort:
Basic understanding of SaaS products and cloud platforms
Willingness to learn analytics tools (we'll train you on PostHog)
Comfortable creating content (writing, basic video, graphics)
Familiarity with social media and online community platforms
Basic understanding of how to leverage AI for efficiency
Nice to Have:
Experience using AI tools for content creation (video, writing, design)
Background in marketing, communications, business, or related field
Basic video editing or graphic design experience
Experience with analytics platforms
Interest in utility, infrastructure, or public sector technology
Learning & Development:
Structured onboarding with training on SMART360, PostHog, and utility industry
Mentorship from customer success and product team members
Progressive responsibility - start with support, grow to independent ownership
AI-first approach - learn to leverage AI tools for maximum productivity
Industry exposure - understand how utilities serve communities worldwide
Compensation & Benefits:
Stipend: ₹10,000 - ₹12000 per month
- One paid day off in each month
Potential for full-time conversion based on performance
Access to AI tools and learning resources
Location: On-site at our Bavdhan, Pune office
Duration: 6 months full-time internship
Start Date: Immediate joining preferred
Ready to learn customer advocacy, master AI-powered workflows, and help utilities worldwide? Join us
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