Employee relation Executive

1 day ago


Vijayawada, Andhra Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hiring: Employee Relations Executive (BPO Experience Mandatory)

Location: Bhopal

Experience Required: 1–2 Years

Industry: BPO / Call Center

Employment Type: Full-time

Job Description

We are seeking a dedicated
Employee Relations (ER) Executive
with hands-on BPO experience. The candidate should be capable of managing workforce concerns, driving engagement, and supporting a positive employee experience across the floor.

Key Responsibilities

  • Manage
    Employee Relations
    and ensure adherence to HR & BPO policies.
  • Handle
    employee grievances
    , conflict resolution, and disciplinary issues.
  • Drive
    employee engagement initiatives
    , R&R activities, and cultural events.
  • Conduct
    skip meetings, pulse checks, and one-on-one sessions
    .
  • Support
    attendance management
    , shrinkage issues, and behavior management.
  • Facilitate
    onboarding
    , HR orientation, and floor integration for new joiners.
  • Manage
    documentation
    , warning letters, counselling notes, and case closures.
  • Conduct
    exit interviews
    , track attrition trends, and support retention planning.
  • Work closely with operations to address agent concerns and improve workplace morale.

Requirements

  • 1–2 years of Employee Relations experience in a BPO (mandatory)
  • Strong understanding of
    BPO shift culture
    , agent lifecycle, and compliance norms
  • Excellent communication, counselling, and conflict-handling skills
  • Ability to manage sensitive situations with discretion and professionalism
  • Proactive, people-focused, and solution-oriented approach


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