Employee relation Executive
1 day ago
Hiring: Employee Relations Executive (BPO Experience Mandatory)
Location: Bhopal
Experience Required: 1–2 Years
Industry: BPO / Call Center
Employment Type: Full-time
Job Description
We are seeking a dedicated
Employee Relations (ER) Executive
with hands-on BPO experience. The candidate should be capable of managing workforce concerns, driving engagement, and supporting a positive employee experience across the floor.
Key Responsibilities
- Manage
Employee Relations
and ensure adherence to HR & BPO policies. - Handle
employee grievances
, conflict resolution, and disciplinary issues. - Drive
employee engagement initiatives
, R&R activities, and cultural events. - Conduct
skip meetings, pulse checks, and one-on-one sessions
. - Support
attendance management
, shrinkage issues, and behavior management. - Facilitate
onboarding
, HR orientation, and floor integration for new joiners. - Manage
documentation
, warning letters, counselling notes, and case closures. - Conduct
exit interviews
, track attrition trends, and support retention planning. - Work closely with operations to address agent concerns and improve workplace morale.
Requirements
- 1–2 years of Employee Relations experience in a BPO (mandatory)
- Strong understanding of
BPO shift culture
, agent lifecycle, and compliance norms - Excellent communication, counselling, and conflict-handling skills
- Ability to manage sensitive situations with discretion and professionalism
- Proactive, people-focused, and solution-oriented approach
-
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