Senior Operations Manager

13 hours ago

Pune, Maharashtra, India 77f332e3-a056-4e40-b9a1-ed6c9edd8edb Full time ₹ 30,00,000 - ₹ 75,00,000 per year

**We are looking for an experienced and strategic Senior Manager Operations to oversee and drive the success of Telecom BPO processes (voice and non-voice) with a large headcount. This role demands a leader with a minimum of one - two years in a Senior Manager role, managing BPO operations, and possessing deep expertise in managing large-scale operations, operational excellence, client and stakeholder management, strategic planning and execution, and resource and workforce management.**

Role & responsibilities:

  • Provide strategic leadership and oversight for Telecom BPO operations, ensuring efficient and effective delivery of voice and non-voice processes.
  • Drive operational excellence by continuously improving processes, implementing best practices, and fostering a culture of continuous improvement.
  • Manage client relationships and stakeholder expectations, ensuring high levels of customer satisfaction and proactive communication.
  • Develop and execute strategic plans to achieve operational objectives, optimize resource utilization, and drive business growth.
  • Lead and mentor a large team of operations professionals, fostering a collaborative and high-performing work environment.
  • Analyze operational data and metrics to identify areas for improvement and make data-driven decisions.
  • Manage resource allocation, workforce planning, and capacity management to ensure optimal staffing levels and operational efficiency.
  • Collaborate with cross-functional teams, such as IT, HR, and Finance, to align operations with organizational goals and strategies.

Preferred candidate profile

  • Bachelor's degree or equivalent in a relevant field
  • Minimum of 12 years of experience in operations management, with at least 1 to 2 year in a Senior Manager role managing BPO operations
  • Need to have Telecom experience as a Manager or Sr Manager operations.
  • Proven track record of leading and managing large-scale operations teams.
  • Excellent communication, leadership, and problem-solving skills.

  • Experience in the Telecom domain in International BPO industry or related domains.

  • Interested candidates please call or WHATSAPP SHARON DANIEL on or send your updated CV with attached photo on it at the same WHATSAPP no

  • Interviews will be done on Teams Video Call. Monday to Friday between 12.30pm to 10.00 m

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