Associate Director
2 weeks ago
Job Description:Education Qualification :Engineer - B.E / B.Tech / MCA Skills :Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - AdvancedPrimary -> Functional | Client Account Management | Relationship Management | 4 - AdvancedPrimary -> Functional | Financial Planning and Analysis | Variance Analysis - Budget vs Actual | 4 - AdvancedSecondary -> Functional | IT Operations Management | Stable, Secure ICT infrastructure | 4 - AdvancedSecondary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - ExpertTertiary -> Functional | Organization Change and Development | Succession Planning | 4 - AdvancedTertiary -> Functional | Financial Planning and Analysis | Opex Budgeting | 4 - AdvancedCertification :Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: Achievement of the Unit / account margin goals for the year Achievement of the margin goals through various optimization initiatives for the account Monthly Accounts profitability Reports published by finance Revenue Goals - Achievement of the Unit / account revenue goals for the year Formal documented succession plan for the critical roles in the program Talent management and Improvement Succession plan - formal documented plan for all critical roles / people WMG, HR and LandD Dashboard Achievement of SLAs / KPIs for programs - All green status - Zero defect delivery Achievement of formal published GandO for the program as agreed and tracked through customer governance Any misses to have a formal RCA based fix or a formal SIP initiative associated Productivity and Service Excellence - Devise and implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / benefits Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline Ensure tracking of productivity in a systematic manner and take measure to improve productivity Formal internal reviews for published plans vs actuals QMS / IMS Goals - Ensure account maintains 100% compliance to service security management processes defined, 100% adherence implementation to QMS processes defined by organization in accounts and Zero Major NC in Internal and External Audit Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable. Value based delivery - Identify and execute initiatives classified as Value for customer, Demonstrate to customer on the Value delivered to customer through these initiatives Ensure documentation of the projects and share the same with SEPG teamLocation:India - BengaluruCreated On:11-Aug-2025
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