Lead, Relationship Mgmt

Job ID: 42536Location: Pune, INArea of interest: Retail BankingJob type: Regular EmployeeWork style: Office WorkingOpening date: 17 Oct 2025Job SummaryAchieving the business budget for the SME, Business Working Capital department.Managing the portfolio of the BWC with almost quality.Achieving revenue budget as per goal sheet set by the bankKey ResponsibilitiesStrategy Achieve MOM Business targets as per Performance scorecard.Customer Experience, Portfolio & Risk Management (50%)Business Achieve the MoM Business targets (NTB, NSR, FX, Trade & Renewals for ETB clients) as per the Performance scorecard.Ensure that all new client on boarding is done in adherence to the parameters which are released by the products Team.Optimise Cross-sell.Balanced performance across productsAttending to CEMs leadsProcesses Deferral & Credit mate CovenantsPending and overdue Documents,Insurance property & StockStock Audit > INR 50 Mio.Stock & Book Debt statement > 50 mioAstar- AR3,AR4,AR5NPA reportingExcess & Past due Managements,OPAC churn & utilizationPeople & TalentAchieve MOM Business targets as per Performance scorecardRisk Management Follow all policies and procedures that are laid down by the Bank/Business and ensure that there are no operating losses/ Frauds.Ensure accurate and timely processing of customer instructionsComplete all customer service keeping in mind the ML and KYC normsGovernance Improvement in Straight to bank penetrationImprovement in client retention.Completion of all RFI Alerts and DRR alerts as per timeline set.Certifications completed as per AMFI and IRDA.No overdue E- learnings.No non-compliance on FCRMP, ABC, AML & CDD standards.No complaints from customers due to lapse from the Bank's sideNIL instances for Fraud Risk Management (FRM).Complaints /sales errors/cancellations completed within the benchmark as required.Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Key stakeholdersCI, CRC, Policy, Product, Branches etcOther Responsibilities Embed Here for good and group's brand and values in India – Business banking teamPerform other responsibilities assigned under group, country, Business or functional policies and procedures.Multiple functions (double hats)QualificationsGraduate and PG with MBA or CAWill consider candidate with good experience in banking/NBFC'sSkills and ExperienceComputer proficiencyCredit AnalysisStakeholder ManagementKnowledge of SME Lending ProductsPeople ManagementClient Management & ServiceProductivity Tracking and Performance ManagementAbout Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible working options based around home and office locations, with flexible working patterns.Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.