Customer Success Manager

18 hours ago


Ikigai Infotech LLP Dwarkesh Business Hub Opp Visamo Society Visat Gandhinagar Highway Motera Chandkheda Gujarat Ahmedabad India Saleshandy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer success is our growth engine. We're hiring a Customer Success Manager to lead our most strategic customer relationships. This isn't just account maintenance — it's about deeply understanding their business goals, building long-term partnerships, and driving continuous growth.If you've led success plans, worked across functions, and driven product adoption with decision-makers — this role is for you. What You'll Own1. Key Relationship Management – Build strong, consultative relationships with strategic accounts and become their go-to partner.2. Success Planning – Align with customers' goals and design success plans that drive real, measurable outcomes.3. Growth Enablement – Unlock adoption and help accounts grow by guiding them to high-impact features and workflows.4. Retention Ownership – Pre-empt risks, resolve blockers, and ensure accounts continue to find value with Saleshandy.5. Cross-Functional Collaboration – Work closely with product, onboarding, and support teams to drive a seamless customer experience. You're a Great Fit If...-> You've managed B2B SaaS customer relationships with a focus on long-term success.-> You think like an advisor — understanding business goals, not just support issues.-> You can hold strategic conversations, read between the lines, and unblock users fast.-> You know how to drive adoption and engagement in complex accounts.-> Bonus: You've worked with sales, marketing, or outreach tools and teams. Why Join Saleshandy: High Ownership – Direct impact on company revenue.Career Growth – Leadership path as we scale to 10,000+ customers.Global Exposure – Work with businesses across the US, Europe & APAC.Supportive Culture – Fast-moving team with strong values and zero red tape.Perks That Matter – Annual L&D budget, health coverage, paid retreats, flexible remote setup. Next Steps: Apply with your CV + 2-3 lines on how you've driven revenue in a CS role.Short intro call with our CS lead.Short take-home task to showcase your thinking.Final call to align goals, expectations, and culture fit.Offer & onboarding



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