Call Center Trainer

Developing and delivering training programs: The call center trainer is responsible for creating and delivering training programs that cover various aspects of call center operations, including product knowledge, customer service skills, and call handling techniques.

Conducting training sessions: The trainer is responsible for conducting training sessions for new call center agents. They must ensure that all agents receive comprehensive training and are fully prepared to handle customer inquiries and issues.

Assessing training needs: The trainer must assess the training needs of new call center agents and identify areas where they need additional support. This may involve evaluating their skills and identifying knowledge gaps that need to be addressed.

Providing feedback and coaching: The trainer must provide regular feedback and coaching to call center agents to help them improve their performance. This may involve observing their interactions with customers and providing constructive feedback on how they can improve.

Monitoring performance: The trainer must monitor the performance of call center agents and identify areas where they need further training or support. This may involve tracking key performance indicators, such as call resolution times, customer satisfaction scores, and sales targets.

Maintaining training materials: The trainer must maintain and update training materials to ensure they are current and effective. This may involve creating new materials or revising existing ones based on feedback from agents or changes in products or processes.

Collaborating with other departments: The trainer must collaborate with other departments, such as HR and operations, to ensure that training programs are aligned with organizational goals and objectives.

Overall, the call center trainer plays a critical role in ensuring that call center agents have the knowledge and skills they need to provide excellent customer service and meet the needs of the organization.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹8,799.97 - ₹24,844.28 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Chalakudi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Malayalam (preferred)

**Speak with the employer**
+91 8111967252