Support Executive

2 weeks ago

India Prompt Softech Full time

**Responsibilities**:
1. Product Rollout and Implementation:

- Coordinate and execute the rollout of MilkoChill, BreedEasy, ThawEasy, and AniEasy in the designated milk shed area.
- Ensure proper site survey, installation and setup of equipment at customer sites.

2. Demonstration and Training:

- Conduct product demonstrations to showcase features and benefits of the products.
- Provide hands-on training to the end users on the correct usage of the equipment.
- Give telephonic and online support to the end users during and after implementation of the products

3. Customer Feedback Collection:

- Proactively gather feedback from customers regarding product performance and user experience.
- Collaborate with the product development team to communicate customer insights for continuous improvement.
- Capture video testimonials from satisfied customers showcasing the positive impact of our products on their operations.

4. Project Success Monitoring:

- Shall provide daily weekly and monthly reports to the head office to track the success of each project, ensuring customer satisfaction and resolving any issues that may arise.
- project status, challenges, and successes

5. Key Performance Indicators (KPIs):

- Demonstrate the benefits of the products to the milk union by preparing before-and-after scenarios.
- Effectively communicate the impact of our products in improving milk quality, breeding processes, and overall productivity.

6. Qualifications:

- Bachelor's degree in Rural Science or Para Veterinary Science.
- Certification as an AI worker will be an added advantage.
- Possess a valid two-wheeler license and own a bike for travel.
- Age not more than 30 years
- Should have basic knowledge of MS Office
- Should have own Android mobile

7. Willingness to Travel:

- Demonstrate a strong willingness to travel extensively in rural areas as per the assigned route plan.

8. Local Presence:

- Preferably a local resident from Panchmahal district near Godhara city.

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