IT Services Desk Replacement for Future Movement

1 week ago


Noida, India Sopra Steria Full time

ITSD Job description includes:
Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
- Experience on any Financials modules (GL,AP,Purchasing ,AR,OrderManagement ,FA,CM ) as a functional.
- Understanding of business intelligence tool and reporting (Standard, Modified and Live reports )
- Decent Problem diagnosing and analytical skills
- Excellent verbal and written communication skills.
- Strong customer service focused approach and Excellent phone etiquette.
- Willing to work on support environment.
- Comfortable working in UK shifts.
- Comfortable with UK working / holidays
- ITSD Job description includes:

- Providing first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.
- Experience on any Financials modules (GL,AP,Purchasing ,AR,OrderManagement ,FA,CM ) as a functional.
- Understanding of business intelligence tool and reporting (Standard, Modified and Live reports )
- Decent Problem diagnosing and analytical skills
- Excellent verbal and written communication skills.
- Strong customer service focused approach and Excellent phone etiquette.
- Willing to work on support environment.
- Comfortable working in UK shifts.
- Comfortable with UK working / holidays



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